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EDI Support Analyst

Date: Nov 19, 2021

Location: Aurora, IL, US, 60504

Company: Glanbia

Glanbia Business Services(GBS)

EDI Support Analyst 

 

An opportunity has arisen for an EDI Support Analyst with Glanbia Business Services Inc. This full time position will report to the E-Services Manager.

 

While likely to be initially working remotely due to current restrictions, the base location of the role will be Aurora, Illinois, upon return to the workplace with a blended working arrangement available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

 

Overview

This person will be responsible for the technical support of Electronic Data Interchange (EDI) processes. This includes the daily monitoring of EDI file processing, the troubleshooting of issues affecting successful receipt or delivery of client files, and general customer support of issues.

 

Key Elements of the Role

  • Participate fully in the Support of IT integration solutions between SAP and non-SAP systems.
  • Support and monitor issues pertaining to Electronic documents transacted with suppliers and customers.
  • Troubleshoot and assess issues that cause customer EDI invoice issues and payment delays.
  • Provide frontline customer service to both internal and external customers.
  • Resolve helpdesk calls logged against the E-Services service catalogue.
  • Become knowledgeable with EDI messaging standards and EDI middleware tools such as IBM Gentran Server and IBM Sterling B2Bi Integrator.
  • Where required, work alongside other GBS teams in delivering cross-function IT solutions.
  • Produce comprehensive technical support documentation on all projects undertaken.
  • Manage priorities and set expectations when faced with multiple demanding tasks

 

Qualifications

 

  • Bachelor’s degree in Computing/Information Technology or equivalent.

 

Experience required

 

  • Minimum of 1 years’ experience in an Information Technology related role.
  • Ability to learn, introduce and improve new and existing administration practice and process associated with the role.
  • Strong interpersonal, communication, and problem solving skills.
  • Strong technical acumen.
  • Ability to work on one’s own initiative and meet deadlines. 
  • Ability to work as part of a team. 
  • Excellent attention to detail.

 

Competencies

  • The energy, enthusiasm and drive to make it happen.
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
  • Self-managing with the energy, enthusiasm and drive to make it happen.
  • Strong prioritizing skills with the ability to take on challenges as opportunities to find a better way.
  • An effective team member, who plays their role in achieving the company’s vision in line with our core values. 
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.

 

Our Purpose & Values

  • At Glanbia we are dedicated to delivering better nutrition for every step of life’s journey. We differentiate ourselves by doing not only what is right for our business, but also what is good for our people and the communities in which we live and work. So if you’re looking to develop your career, stretch your ambitions and work for a company that has the ability to succeed on the world stage, ours is a journey you’ll want to share.

 

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

 

At Glanbia our culture will celebrate individuality, knowing that together we are more.

 

 


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago