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IT Operations Technician

Date: Jan 19, 2019

Location: Aurora, IL, US, 60504

Company: Glanbia



Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.


So, who are we and what do we do? Glanbia plc is a global nutrition group, dedicated to delivering better nutrition for every step of life’s journey. We employ over 6,000 people across 32 countries and our products are sold or distributed in over 130 countries. Our major production facilities are located in Ireland, the US, the UK, Germany and China.  We have four segments; Glanbia Performance Nutrition, Glanbia Nutritionals, Dairy Ireland and Joint Ventures & Associates.  Our shares are listed on the Irish and London Stock Exchanges. 


Role Summary


The IT Operations Technician will be responsible for the implementation, support and maintenance of various technologies managed by the Information Technology department. This person will focus on the administration of desktop PC’s, servers, network equipment, telephony, security/access technologies and related systems operations. The position will provide 3rd level support to resolve problems in a timely and accurate manner.


Key Elements of the Role

  • Perform on-site and remote technical support by diagnosing hardware and software problems and replacing defective components
  • Maintains and monitors server operations, server backups, anti-virus compliance, encryption compliance, and network components according to standards and procedures; including incident and service request ticketing.
  • Performs 3rd level technical support for issues escalated from service desk



  • Bachelor Degree required
  • Technical certifications desirable
  • Ability to lift/carry up to 35 lbs on an occasional basis as needed

Skills & Experience

  • Completes assignments as prioritized and directed with minimal supervision
  • Exhibits solid interpersonal and professional skills
  • Working knowledge of Server and PC operating systems and Active Directory
  • Basic understanding of TCP/IP networks, and VOIP telephony
  • Good written and verbal communication skills



  • Uses common sense and refers to existing practices and procedures when problem solving
  • Exhibits characteristics of effective team player
  • Seeks to continue learning and self-development

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago