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IT Operations Analyst

Date: Oct 13, 2020

Location: Baden-Wurttemberg, BW, DE, 78359

Company: Glanbia

Glanbia Business Services (GBS)

 

IT Operations Analyst (fixed term contract)

 

An opportunity currently exists in Glanbia based in Orsingen, Nenzingen Germany for an IT Technical Support Analyst to join on our team. This is a months fixed term contract opportunity to cover maternity leave and will report to the Business Systems Manager.

 

Key deliverables of the role

 

  • To be a technical lead in the following activities:
  • Provide client support and technical issue resolution to all end users at the Glanbia Orsingen plant & offices as well at remote customers in the EMEA region
  • Support includes desktop applications, mobile devices, collaboration and productivity infrastructure via E-Mail, phone and other electronic medium
  • Registering all user support calls in the Call Management System
  • Ensure Service Desk tickets are kept up-to-date and accurate and also ensure that all notes and associated information relating to calls are added to the system in an appropriate manner
  • Network support of LAN with assistance from team
    • Hardware build of desktop & laptops to Glanbia standard builds
    • Software deployment of Glanbia standard builds to clients
    • Server management ensuring server backups are maintained
    • Print management
    • Telephony support
    • Site access control
  • Adhering to client operational procedures
  • Work closely with the Global IT Service desk located in Ireland and the US
  • Assist with the administration of Global Active Directory
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
  • Liaising with external third party Service Providers.
  • Reporting on support performance in line with IT Service Level Agreements

 

Qualifications

  • Degree in IT or relevant work experience

 

Skills & experience

  • Focused on and driven to provide the highest quality of customer service
  • Highly developed spoken and written communication skills
  • Commitment to provide a high quality and professional service
  • Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks
  • Ability to prioritise work tasks
  • Ability to remain calm under pressure and instil confidence in end users
  • Creative and effective problem solving skills
  • Eager to self-learn
  • MCP/MCSE/CCNA / ITIL Foundation would be advantageous but not necessary.

 

Competencies

  • Great communication skills to include proficient in German both written and verbal.
  • The energy, enthusiasm and drive to make it happen.
  • A team player who has the ability to motivate others, making it fun while getting the job done
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better
  • Adaptable and flexible in approach to work
  • Looks beyond the obvious and doesn’t stop at the first answers
  • Uses rigorous logic and methods to solve difficult problems with effective solutions
  • Wants to consistently upskill and learn new technologies
  • Demonstrates responsibility for own learning development