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Quality Operations Manager

Date: Jan 13, 2021

Location: Ballyragget, KK, IE

Company: Glanbia



Quality Operations Manager


Glanbia Ireland is a world class, ambitious, integrated agri-food and nutrition business, with a diverse portfolio of quality ingredients, leading consumer and agri brands with the proven talent to succeed in the global market.


Glanbia Ireland owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. It processes a 2.6 billion litre milk pool from 21 counties and exports high quality dairy and agri ingredients as well as branded products to over 60 countries.


With annual revenue of €1.8 billion, Glanbia Ireland has 11 processing plants, 53 agri branches and over 1,800 employees. 


Job Overview:          

The Quality Operations Manager reports to the Site Quality Head as part of the Quality Operations team. The overall purpose of this role is to embed and sustain Quality and Food Safety policies across operations. This is a lead role in driving a ‘right first time’ culture and performance in the plant by ensuring that processes and operations meet customer and regulatory requirements. A key deliverable will be reducing the occurrence of defects against quality standard across all functions. The role will involve collaboration with all stakeholders to continuously improve performance to quality standard and to drive all Quality-relevant CAPA (corrective and preventative actions) to timely and effective completion.


Key Responsibilities:

  • Implement GI Quality Strategy in your plant/area in line with the Quality Management System (GQS)
  • Manage site-wide KPIs relating to: Quality, Continuous Improvement, Regulatory Compliance
  • Drive a strong Quality culture within your plant / site
  • Play a key role in planning and participating in Plant audits with customers, regulatory and other third parties
  • Maintain customer product specifications / certifications and final product grading
  • Point of contact for Customers for product/process-specific quality support
  • Work collaboratively with Operations Management and team to ensure quality operations requirements are fully resourced to deliver plant in- process, sampling and testing schedules
  • Oversight and support of the plant RCA’s, effective CAPA implementation and verification for all process deviations
  • Audit quality practices and processes within the site focusing on Hygiene, HACCP and the prevention of deviations
  • Support Quality Systems Manager and Glanbia Standards adherence by ensuring all processes within the Quality Operations remit comply with the Quality Management System
  • As part of the GI Quality community input to on-going development of best in class standards across the wider GI organisation
  • Accountable for delivering a robust hygiene monitoring programme
  • Accountable for change control of quality aspects of Operations
  • Manage the team of Process Technicians including training, development, performance & communications.

Key Requirements:

  • Third level degree minimum in the Sciences, Engineering or Process disciplines.
  • Role-relevant experience in a large Dairy, Food or Pharmaceutical company in Quality Assurance, Food Safety &Process Improvement in a quality / operational environment
  • A track record in process improvement activity, ideally from the quality perspective.
  • Strong problem solving skills and experience in applying the principles of Lean
  • Strong team-working and communication skills.
  • Aptitude for operational processes, working with cross- functional teams, Lean and continuous improvement
  • Experience in Auditing and facilitating Corrective Action, preferably in a Dairy / Food production environment
  • Computer literate (Microsoft Office suite & ideally a working knowledge of SAP/LIMS)


The successful candidate will be based in Ballyragget Co. Kilkenny.


Glanbia Ireland is a joint venture 60% owned by Glanbia Co-op and 40% owned by Glanbia plc. Established in July 2017, it combines Glanbia Ingredients Ireland, Glanbia Consumer Products and Glanbia Agribusiness.


If you are interested in this position, please apply through with an up to date resume.

Glanbia Ireland is a Values Based Organisation - www.glanbia.com/careers