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Quality Assurance Supervisor

Date: May 16, 2019

Location: Carlsbad, CA, CA, US

Company: Glanbia

Reports To:                          Sr. Quality Assurance Manager

Department:                        Quality Assurance

Location:                              Carlsbad, CA

Pay Status:                           Exempt


At Glanbia Nutritionals Inc., our portfolio centers around dairy and non-dairy nutritional ingredients. We co-innovate and deliver ingredient solutions and precision premixes for use in the mainstream food and beverage, infant and clinical, and functional nutrition markets. We are the number one provider of whey-based nutritional ingredients globally and the number one producer of American-style cheddar cheese. Our protein systems have transformed the bar and beverage categories — bringing increased levels of protein, cleaner labels and greater product functionality to market. We have a direct presence in 21 countries, with manufacturing facilities in the US, Germany and China, and international sales and technical offices around the world.


Job Summary

The Quality Assurance Supervisor is responsible for leading the Production Quality Assurance team and for maintenance of Quality Systems at the Carlsbad facility. The QA Supervisor will operate in a fast-paced, dynamic environment and is expected to manage multiple tasks on a tight timeline to meet customer requests.

Essential Functions and Responsibilities (not restrictive)


  • Supervisory responsibility for the Quality Assurance Technicians to develop individuals as members of a high performing team. 
  • Maintain current programs and lead initiatives to continually improve Quality Systems, including: internal audit program, change control, document control, CAPA, and other quality systems as appropriate.
  • Assure the timely reporting of quality metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and for enabling sound product quality decisions.
  • Lead internal and external quality audits.
  • Maintain the internal requirements for the Supplier Qualification Management program, including establishing and updating material specification sheets, review of supplier audits, supplier scorecard and management of documentation.
  • Prepare and review initial responses to internal and external audits.   Coordinate with all departments to develop action plans and timelines for audit corrective actions.  
  • Perform root-cause analysis and other problem solving activities to identify effective corrective action and process improvements.
  • Review and trend statistical data to evaluate the effectiveness of established quality systems.
  • Review customer product specifications to evaluate applicable Quality requirements and responsibilities.
  • Interact with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel.
  • Report to management on quality issues, trends and losses.
  • Interface with suppliers and customer quality representatives when quality issues arise, to ensure that effective correction actions are implemented.
  • Manage quality complaints from initial information gathering, through the investigation, to providing resolution to customer.
  • Maintain the CAPA program ensuring CARs are closed out in a timely manner and corrective actions are implemented and effective to address issues.
  • Review and approve deviations
  • Create and revise technical documents including Standard Operating Procedures, Specifications, MSDS, Allergen statements, GMO Statements, Irradiation/ETO statements, etc.
  • Regular attendance is an essential function of this position.
  • Perform other duties as assigned.

Additional Functions

  • When the employee(s) filling this position is absent from their job, their immediate supervisor/manager (as identified in the “Reports To” section of this job description) is responsible for assigning the qualified employee(s) to perform the essential functions and responsibilities listed in this job description. The qualified employee(s) must have been successfully trained on the assigned temporary duties

Supervisory Responsibilities (If relevant)

  • Expected to lead the Quality Assurance Technicians
  • May be expected to lead other team members and/or to represent the department in cross-functional meetings to resolve quality, technical, and service related issues.

Performance Indicators




Meet Verification and Validation schedule dates

Meet Simple Root Cause Investigation requirements for

Meet Customer Complaint Resolution KPI of 14 days on blend complaints

Qualification & Experience Requirements

Education, Training:

  • BS / BA in Manufacturing Engineering, Food Science, or Biological Sciences or significant experience in a QA role to compensate for non-technical degree.

Experience Required:

  • 2+ years of experience in QA systems implementation with at least 1 years in a Quality role in a food manufacturing environment, preferably in the dietary/nutritional supplement or pharmaceutical industry.  
  • Previous supervisory experience is preferred.

Knowledge, Skills, Abilities:

  • Ability to work from written and verbal instructions. 
  • Must be able to follow written SOP’s/work instructions.
  • Ability to work with minimal supervision while remaining productive at all times.
  • Ability to stay positive and calm in difficult and/or trying circumstances.
  • Ability to write routine reports and correspondence.
  • Must be able to work in a team environment and possess team-based problem solving skills.
  • Must be results focused and oriented toward accomplishment of team and organizational goals.
  • Must be able to work flexible hours to include daily overtime and some weekends, when needed.
  • Ability to effectively interact with all levels of personnel with the utmost professionalism.
  • Must be an analytical thinker who uses sound judgment in decision-making.
  • Ability to handle multiple, rapidly changing and conflicting priorities.
  • Diverse knowledge of inspection and control methods, techniques and documentation.
  • Must have experience with application of FDA current Good Manufacturing Practices with a proven track record of business performance improvement.
  • Must have experience designing and implementing quality systems. Broad knowledge of theory and principles of statistics and statistical process control.
  • Extensive working knowledge of HACCP.
  • Thorough understanding of general safety requirements.
  • Training/experience in foreign object damage awareness.

Language, Computer &   Numeracy:

  • Proficiency with Microsoft Office as well as quality control applications, word processing, spreadsheets and databases.

Travel Requirements

  • Periodic domestic travel, with some international travel required (~10%)

Typical Physical Activity

Physical Demands

  • Regularly involves talking or listening, sitting, and the use of hands and fingers.
  • Regularly involves going up and down stairs.
  • Frequently involves reaching with hands and arms, standing and walking.
  • Occasionally involves crouching, stooping, kneeling and/or climbing or balancing.


Physcial Requirements

  • Must be able to lift and carry items weighing up to 20 pounds.
  • Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
  • Involves moderate physical activity performing non-strenuous daily activities of a primarily administrative nature.
  • Should be able to identify and distinguish colors, see clearly at 20 inches or closer and 20 feet or more, observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, judge distances and spatial relationships, and adjust the eye to bring an object into sharp focus.

Typical Environmental Conditions

  • May be exposed to moderate noise levels (i.e. office equipment, light traffic).
  • May be exposed to moderate to high noise levels (i.e. production equipment, forklifts, heavy traffic).
  • May be exposed to humidity, intense heat and cold, outdoor weather conditions, and fumes and toxic chemicals.
  • May work in areas with mechanical moving parts, above ground with risk of fall, or areas with risk of electrical shock.

Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.

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Nearest Major Market: San Diego