IT Service Desk Senior Technician

Glanbia Business Services

IT Service Desk Technician

Join this dynamic team focused on delivering better nutrition for every step of life’s journey 

The Opportunity 

A vacancy has arisen for an IT Service Desk Senior Technician at Glanbia PLC in Glanbia Business Services Office, Chicago. This is a permanent position, providing technical support to users based at this location and across the globe.  The successful candidate will also provide additional support via phone and MS Teams to remote locations. The technician will report to the US Service Desk Team Lead.

• Provide client support and technical issue resolution to all end users. Support includes desktop applications, mobile devices, collaboration and productivity infrastructure.  Support will be handled via face to face, E-Mail, phone and other electronic medium
• To be the “go to” person at this location and to provide a VIP end user service on site
• Be the “Hands On” IT person at this site to assist other IT teams
• Network support of LAN and WAN
• Hardware build activities
• Software deployment of Glanbia standard builds to clients
• Full Disk Encryption and Anti-Virus compliancy
• Print management
• Telephony support
• Site access control
• Adhere to company policies and procedures
• Read technical manuals, meet with end-users, and conduct computer diagnostics to investigate and resolve incidents and problems
• Liaise with other Global Technology Services teams and Business Unit IT personnel on escalations and service delivery
• Participate with the rollout of new onsite technologies – participate in pilot testing and liaise with other IT and Non-IT teams
• Work with external third party Service Providers
• Register incidents and service requests in the Call Management System – Ivanti
• Manage end users expectations regarding the service
• Create clear and concise technical documentation

 The Skills you will bring to the team

• Bachelor’s Degree in IT or relevant work experience
• MTA, MCSA, CCNA, ITIL Foundations, and/or ITIL Practitioner certifications preferred
• Previous face to face or IT customer service role
• Focused on and driven to provide the highest quality of customer service
• Highly developed oral and written communication skills
• Ability to work unsupervised, to work as part of a global team and to take responsibility for the prioritization and completion of tasks
• Creative and effective problem solving skills
• Ability to remain calm under pressure and instill confidence in end users
• Eager to self-learn and take ownership of your career                
   

Competencies

• Energy, enthusiasm and drive
• A team player who has the ability to motivate others, making it fun while getting the job done.
• Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better
• Adaptable and flexible in approach to work

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!

Where and how you will work  

The role will be based in Glanbia offices in Chicago. A blended working arrangement is available through our Smart Working model which allows greater flexibility in how you work.

What we would like to offer you!  

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts and a competitive salary

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.