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Digital Account Executive

Date: Jul 8, 2021

Location: Citywest, D, IE

Company: Glanbia





Digital Account Executive



Glanbia Ireland owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Millac, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie, Glanbiaconnect.com, countrylife.ie and GAIN Animal Nutrition. 


An opportunity has arisen for a Digital Account Executive to work with Glanbia’s network of ‘doorstep’ agents - to champion the usage of the MyMilkman.ie system with the agents, train and support them as they migrate on to the e-commerce platform and includes Agent system support.


Glanbia’s direct-to-consumer ‘doorstep’ channel plays a key role in the business’s future growth agenda.   To date, over 70% of all doorstep agents have already migrated onto the mymilkman.ie system - with a very positive user experience to date.   The system has been instrumental in Glanbia winning a variety of industry awards – including ‘E-Commerce business of the year’ at the Irish Marketing Institute’s Awards 2018.



As more agents plan to move onto the MyMilkman system in the years ahead – there is need to provide additional services to support this transition.

Based in Glanbia, Citywest, Dublin, the Digital Account Executive will work closely with the Digital Account Manager and Doorstep Team, the wider field sales team, as well as a range of other internal and external stakeholders to provide a wider service to the agents.

This is a hands-on, busy role, which will involve Migrating Agents on to the MyMilkman system from initial account set up to weekly training and support. Also, directly supporting existing agents, providing training and technical assistance as and when required. 

The successful candidate will have strong communication skills, excellent people skills, and with a strong ability to work on their own initiative.  They will have strong computer literacy skills, and demonstrate excellent attention to detail and problem solving abilities. They must also have a high level of Excel experience including V-Lookup/ Pivot Tables. 


Key Responsibilities:

  • Train Agents on the MyMilkman.ie platform.
  • Selling and championing the e-commerce platform to the wider agent community.
  • Admin support to the Digital Account Manager.
  • Liaising with the sales development managers to co-ordinate activity and training.
  • Work with existing agents on growing their online customer base.
  • Technical support to all agents – identify and resolve any technical support queries.
  • Continuous training with agents to ensure they are getting the best from the MyMilkman.ie system
  • Weekly reporting to Digital Account Manager


Key Requirements:

  • Excellent customer service focus.
  • Strong verbal communication skills
  • Strong computer/ technical skills including Intermediate/ Advanced level of Excel and Powerpoint. 
  • Commercial acumen and numerical literacy.
  • An ability to sell, and manage objections
  • Resilience
  • Strong attention to detail
  • Excellent problem solving capabilities
  • Able to prioritize work and ability to multi-task
  • Must be able and willing to travel to meet Agents/SDM’s when required
  • Full Drivers Licence is a must


Possess for following characteristics

  • Excellent administration skills and attention to detail.
  • Results orientated, with a positive outlook, and a can do attitude.
  • Commercially focused – with good understanding of sales metrics and customer retention.
  • Displays good leadership skills – with an ability to influence and motivate others.
  • Is confident and credible dealing with peers and agents
  • Builds rapport well
  • Genuine and trustworthy


Glanbia Ireland is a joint venture 60% owned by Glanbia Co-op and 40% owned by Glanbia plc. If you are interested in this position, please apply with an up to date resume.


Commitment to Diversity & Inclusion:
Glanbia Ireland embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams where different perspectives drive innovation and growth. We strive to create an inclusive workplace where people can bring their true self to work and achieve their full potential.


Join our Talent Pool: 

Considering a new career in Glanbia Ireland but this isn’t the role for you?! Then why not register your experience & sign up for career opportunities at: www.glanbiaireland.com/careers


Glanbia Ireland is a Values Based Organisation - www.glanbiaireland.com


At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.