Specialist, PSO Process Excellence

Date: Sep 1, 2023

Location: Downer's Grove, IL, US, 60515

Company: Glanbia

Specialist, PSO Process Excellence

Location: UKI or US


The Process Excellence Specialist, PSO will support our HR operational excellence and continuous improvement agenda- championing all aspects of best operational practice and simplification of our service experience. This role will support our Tier 0 technology and employee experience across our Knowledge Base, Document Management and Document Generation systems including supporting requests and governance. They will provide end user support in utilising & updating information on our Tier 0 platforms. Where needed, they will also partner with the PSO teams, HRBPs and COEs to support process reviews, documentation, governance, and process change management.  


Key Accountabilities:

  • This role is responsible for creating & updating HR process documentation (process maps, SOPs, articles) and ensuring that all relevant systems are kept up to date.  
  • Your focus will be on our Tier 0 platforms – ensuring functionality, managing issue resolution and enhancement projects in conjunction with third party vendor, Digital HR and other internal stakeholders 
  • Partner with key HR stakeholders to maintain current Knowledge Articles (KAs) and create new KAs to ensure a robust and relevant 
    employee/manager-facing HR Knowledge Base. 
  • Collaborate with key HR stakeholders to maintain current Document Generation templates and create new templates to ensure standardisation and create efficiencies across the organization 
  • Support process assessments to determine how to reduce rework, improve quality, improve efficiency, and/or improve the ability to deliver desired services. 
  • Facilitate & support the change request and continuous improvement project portfolio and prioritization process working closely with internal stakeholders to deliver improvements and efficiencies for the organization. 
  • Maximise the effectiveness and efficiency of HR Operations by supporting harmonisation, simplification & standardisations of HR systems & processes, using industry best practice techniques such as “lean” process evaluation 
  • Build a strong rapport with People Success Organisation colleagues and act as a change champion to generate confidence in the success of process changes and enhancement projects. 


Qualifications & Experience

  • Primary or bachelor’s degree in HR, Business Administration or similar
  • 3+ years experience in HR supporting or delivering on key employee moments that matter, such as onboarding, movement or offboarding, business operations, HR operations, operations management, process improvement.
  • Intermediate/Advanced MS Excel skills including functions such as vlookup, pivot tables and conditional formatting
  • Hands-on experience with Human Resources Information Systems
  • (HRIS; preferably SuccessFactors)
  • Experience with Lean and/or process mapping would be an advantage
  • Relationship builder with an ability to create strong partnerships with internal and external stakeholders
  • Analytical, problem-solving, troubleshooting skills
  • Spoken and written fluency in English required
  • Strong communication skills and listening skills
  • Strong execution, and timely and thorough follow-through and follow-up of tasks
  • Must be a team player and work well with others
  • Ability to work on multiple assignments simultaneously in a fast-paced environment
  • Meticulous attention to detail
  • Ability to work independently
  • Problem solving skills
  • Excellent stakeholder management and customer service skills
  • Ability to identify and recommend opportunities for process improvement and efficiencies
  • Ability to maintain a strict level of confidentiality and exercise extreme discretion and sound judgement

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 
At Glanbia our culture will celebrate individuality, knowing that together we are more.

Nearest Major Market: Chicago