Customer Service Coordinator

Date: Aug 29, 2023

Location: Downers Grove, IL, US, 60515

Company: Glanbia

Customer Service Coordinator
Join this dynamic team focused on delivering better nutrition for every step of life’s journey 
The Opportunity 
The Customer Service Business Coordinator is responsible for owning the Customer relationship from a Product Supply perspective relative to daily essential tasks for existing Customer accounts.  Key account contact for strategic accounts. This position is an individual contributor and will report directly to the Manager Supply Chain International.

    • Face to the customer/buyer managing day to day tasks and communications
    • Purchase Order review to address issues with discontinuations, pricing, or units of measure
    • Work closely with GPN Sales and Pricing Coordinator on all Customer pricing matters
    • Ownership of the end to end order process to coordinate for pick, pack, and shipment
    • Working with GPN Supply Planning and Demand Planning teams related to material service issues
    • Create & optimize truck loads for customer shipments and delivery notes for Warehouse
    • Working with GPN Logistics teams related to Customer PO execution
    • Working with GPN Finance teams on coding and appropriate processing of returns and deductions
    • Perform any backend research required related to Customer claims in order to ensure necessary backup accompanies and justifies the deduction with accuracy in piece count, pricing, and reason

The Skills you will bring to the team

  • Bachelor's degree minimum
  • 4 years in customer service or like experience
  • Working knowledge of Microsoft Office Suite
  • Working knowledge of SAP SD and pricing procedures
  • Working knowledge of EDI transactions

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!
Where and how you will work  
The opportunity will be based in Downers Grove, IL with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.  
What we would like to offer you!  
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.  
About Glanbia  
The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.  
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.

Nearest Major Market: Chicago