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E-Commerce Account Manager

Date: Dec 3, 2018

Location: Downers Grove, IL, US, 60515

Company: Glanbia

Job Purpose:  

General Summary: The Ecommerce Account Manager’s main priority is responsible for building and improving our D2C Channel to maximize customer experience and overall revenue growth. They will establish plans and strategies to maximize sales and business, while consistently delivering excellent service to current customers.


Essential Functions:

  • Create and manage a promotional strategy in line with Brand initiatives that creates a unique consumer experience on our D2C Channel
  • Primary interface with key internet-based account/customers.
  • Work cross-functionally to drive forward improvement initiatives on the D2C business
  • Creates proposals and conducts presentations for meetings/share outs
  • Addresses and resolves customer concerns and issues.
  • Effectively manage trade spend to drive the business forward
  • Collaborate with Marketing, Analytics, Marketing Agencies, and Strategy to effectively develop a plan for the business that leads to growth


Knowledge, Skills, and Abilities:

  • Ability to interact and cooperate with customers at all levels
  • Team player and “outside of the box” thinker
  • Ability to problem solve independently
  • Knowledge of sales techniques and strategies
  • Self-motivated, outgoing and have successful time management skills
  • Familiar with Microsoft Outlook, Word, and Excel



  • Bachelor’s Degree and 1-3 years of sales and customer management experience
  • Extensive experience in all aspects of customer relationship management.
  • Strong understanding of customer, sports nutrition market, and product dynamics/requirements is preferred.


Travel Requirements:

  • Willingness to travel 30% for client calls/visits


Equal Opportunity Employer: Disability/Veteran. We are an equal opportunity and affirmative action employer that does not discriminate and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Nearest Major Market: Chicago