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Int'l CS-Trade Compliance Rep

Date: Mar 16, 2019

Location: Downers Grove, IL, US, 60515

Company: Glanbia

General Summary:  Carries out customer service and trade and customs compliance activities such as responding to internal/external customer inquiries, documentation gathering, processing orders and handling complaints in a prompt, courteous and effective manner. Other responsibilities include phone duties, processing credits, invoicing and other clerical duties as directed.

 

Essential Functions:

  • Daily correspondence with overseas distributors and Country managers
  • Order entry on SAP for specific LAPAC and/or EMEA Distributors
  • Liaise with LAPAC and EMEA  group on SAP orders and various supply chain matters
  • Will be in direct communication with Regulatory group to obtain various export/import clearance documents required for said shipments
  • Assist with the export process as needed
  • Interaction with various freight forwarders and carriers to resolve issues and complaints.
  • Should be exceptionally proficient at multitasking
  • Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.
  • Compile documentation for export shipments.
  • Review generated documentation for accuracy & completeness.  Bring errors and omissions to the attention of appropriate GPN personnel and freight forwarders.
  • Follow up with freight forwarders for copies of export declarations/AES filings.  Review and request corrections.
  • Record basic ITN data for audit reference and file approved export declarations with backup.

 

Knowledge, Skills and Abilities: 

  • Excellent communication skills both written and oral
  • Strong Analytical skills and excel proficiency
  • Excellent Organizational skills
  • Fluent in a second language such as Spanish is preferred
  • SAP background a plus
  • Background in Customs Compliance a plus

 

Education/Experience:

  • 5+ years of Customer Service
  • Background/knowledge in freight forwarding
  • Strong PC skills

 

Equal Opportunity Employer: Disability/Veteran. We are an equal opportunity and affirmative action employer that does not discriminate and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status


Nearest Major Market: Chicago