Loading...
Share this Job

Representative, Cust Service Int'l

Date: Oct 23, 2021

Location: Downers Grove, IL, US, 60515

Company: Glanbia

Essential Functions:

  • Act as main interface with customers regarding orders and proactively handle customer queries
  • Ensure that data entries on documents are accurate and timely to facilitate efficient and effective operations
  • Maintain a healthy professional relationship with all company departments while providing excellent customer service
  • Resolves escalated complaints or issues of customers regarding services or procedures
  • Show that Performance Matters by constantly achieving set targets
  • Outstanding people skills & E-Mail etiquette
  • Liaise with our global Supply Chain & Sales teams on customer orders
  • Be the customers’ champion by providing top quality, fast, efficient and friendly service at all times and deliver customer service activities

 

Knowledge, Skills and Abilities: 

  • Knowledge of Customer Service function and working environment
  • Ability to work in a fast paced growing environment
  • Effective oral and written communication skills
  • Strong time management and administrative skills
  • Documented ability to multi-task, excellent team work skills and as well as the ability to work on your own initiative
  • Working knowledge of Microsoft Office and Microsoft Excel
  • Pleasant and approachable demeanor while utilizing email
  • Empathetic yet confident while maintaining patience and professionalism

     

Education/Experience:

  • HS Diploma  2 -4 years of customer service experience

 

 

Basic:

 

  • Functional/Technical Skills

Functional and technical capabilities

  • Action Oriented

Enjoys working hard; is full of energy for the things that are challenging; not fearful of acting; seizes more opportunities than others

  • Timely Decision-making

Makes decision in timely manner sometimes with incomplete information and under tight deadlines/pressure

  • Planning

Accurately scopes out length and difficulty of tasks; sets objectives and goals; breaks work down into steps, develops schedules and people assignments

  • Informing

Provides the information people need to know to do their jobs and to feel good about being a member of the team; is timely with information

  • Drive for Results

Can be counted on to exceed goals successfully; is consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results

  • Priority Setting

Spends time on what is important; quickly zeros in on the critical issues; creates focus and eliminates roadblocks.

  • Time Management

Sues time effectively and efficiently; efforts are placed on more important priorities; gets more done in less time than others

  • Delegation

Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability.

  • Managing & Measuring Work

Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress and results.

  • Directing Others

Is good at establishing clear directions; sets stretch objectives; distributes the workload appropriately maintains two-way dialogue; clear communicator

Experienced:

 

  • Approachability

Easy to approach and talk to; spends the extra effort to put others at ease, builds rapport well; is a good listener; patient with interpersonal anxieties of others

  • Process Management

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; can simplify complex processes

  • Command Skills

Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move one; faces adversity head-on

  • Developing Direct Reports & Others

Provides challenging and stretching tasks and assignments; constructs compelling development plans and executes them; is a people builder.

  • Motivating Others

Creates a climate where people want to do their best; can motivate many kinds of direct reports or team members; can assess hot buttons; empowers others, invites input, shares ownership

  • Compassion

Genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others

Developmental:

 

  • Dealing with Ambiguity

Can shift gears comfortably, can decide and act without having total picture; can comfortably handle risk and uncertainty

  • Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit, fosters open dialogue, let’s people finish and be responsible for their work; creates a feeling of belonging

  • Conflict Management

Doesn’t shirk personal responsibility; can be counted on when times are tough; willing to be the only champion for an idea or position.

 

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

 

At Glanbia our culture will celebrate individuality, knowing that together we are more.


Nearest Major Market: Chicago