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Senior Customer Business Manager - Kroger

Date: Sep 15, 2021

Location: Cincinnatri, OH, US, 45203

Company: Glanbia

Job Summary:

The Senior Customer Business Manager oversees a portfolio of key customers/geographies- specifically Kroger GO and its Divisions, develops new business from existing clients and provide excellent customer service to every customer. Account management responsibilities include developing strong relationships with customers and connecting with sales leaders to ensure achievement of the sales plan while managing the margins that impact EBITA.



  • Leads business development at key customers or in key geographies
  • Strong driver of customer agenda
  • Responsible for all aspects of customer development including opportunity identification, relationship management, broker management, customer service interface
  • Partner with internal cross functional teams i.e. Analytics and Insights, Brand Teams/Integrated Marketing, Customer Planning and  Strategy and Trade Development to develop collaborative programs to drive brand and customer strategies
  • Develops and delivers strategic selling, assortment, promotion, pricing plans
  • Leads Joint Business Planning where applicable
  • Identifies category selling opportunities and delivers category based selling stories
  • Manages complex and multiple brokers across different brands
  • Leverages forecasting and planning tools, analytics, insights and KPI reports



  • At least 7 years of experience within CPG sales
  • Must have working knowledge of various Kroger specific systems such as  84.51 Stratum/Market 6, KPM and CAAM
  • Strong forecasting skills
  • Experienced negotiator with Kroger CCO specific experience
  • Understanding of Kroger Ship/Vitacost platforms
  • Experience interfacing with the specific retailers for this role (i.e. Kroger, Albertsons, 7-11, CVS, etc.) is preferable.
  • Based in Cincinnati, OH
  • Travel Required ~25% of the time

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.

Nearest Major Market: Cincinnati