Director, Customer Planning & Strategy

Date: 21 May 2023

Location: Downers Grove, IL, US, 60515

Company: Glanbia

Glanbia Performance Nutrition (GPN) is the Global leader in Sports Nutrition and a key division of Glanbia Plc - a leading International cheese and nutritional ingredients company headquartered in Ireland. The Performance Nutrition division has acquired and/or developed an impressive portfolio of brands, including Optimum Nutrition, Slim-Fast, BSN, Amazing Grass, Think!, Isopure, Level-Up, and Body & Fit.


Primary Responsibilities in Customer Planning & Strategy


  • Leader of the cross functional linkage between the brand organization and the customer organization across the entire business unit for all sales strategy issues
  • Sets the best practices, business unit wide, and assures adherence on the team to the best practices in commercialization of category/brands plans for specific channels
  • Reinforcing the category platform (based on customer, consumer and buyer insights), will ensure the customer team’s ability to maximize growth and share with customers.
  • Leads the principles of product, placement, pricing and promotion , and business planning process across the Americas business unit
  • Fully accountable for developing and partnering with brand and category management on all brand/product AMPS (assortment, merchandise, price and shelving) principles by category/customer, and driving these principles into customer joint business plans across the business unit
  • The lead in organizing and delivering support to the customer sales teams to enable the achievement of sales and profit plans for the customers
  • Responsible for the efficient utilization of trade to achieve brand/company goals
  • Cross functional leader assisting the brand teams on innovative and impactful branded shopper marketing programs and customer exclusive product offerings across all relevant channels of trade.
  • Develop and drive best practices in conducting analysis for, and assisting in the preparation of, key customer presentations
  • Building and leveraging relationships with senior level cross functional counterparts including general managers and chiefs of divisions in sales, marketing and finance
  • Partner with trade development team on ensuring the efficient utilization of trade funds and pricing to achieve brand/company goals
  • Participate in the development of brand strategy, marketing plans and financial LE’s.
  • Accountable for the execution of all trade level (customer-related) shows & events by the sales event planning team


Leadership Responsibilities:


  • Regularly communicates and cascades key corporate initiatives, ensuring organizational alignment and employee engagement.
  • Builds a Winning Culture
  • Manages all financial and human resource deployment for assigned area.
  • Fulfilling responsibility for human and financial resource deployment decisions across categories and compliance to sales policies
  • Leads the talent and performance management of reporting staff, while identifying and developing top-potential individuals who can fill the succession planning needs of the company in the future. Aligns the goals of team members with the needs of the team and broader organization.
  • Lead the development of a team of direct reports including:
    • Yearly development plan review and development
    • Talent profiling
    • Coaching and mentorship
    • Co-creating and developing personal development plans
    • Motivating a team through leadership vision to tackle the tactical issues that accomplish the team’s mission.


  • Bachelors/University degree in Business Administration, MBA Preferred
  • 10+ years sales, brand, channel/trade marketing experience in North America.
  • Experience in direct customer sales, business analytics, or customer or category marketing required.
  • Experience managing a portfolio of brands within consumer products (CPG and Hardlines)
  • Experience developing and managing budgets and leading large teams with broad span of control
  • Broad exposure to multiple retail classes of trade – E-commerce, Mass, Club, Grocery, Specialty/Department, Dollar, Drug
  • Exceptional analytical skills and acute attention to details
  • Strong project management skills, self-motivated with a strong work ethic and exceptional drive for results and the ability to thrive in a fast-paced environment and lead cross-functional teams
  • Excellent written and verbal communication skills; must be able to present data in an organized manner with advanced skills in an executive setting
  • Travel requirements vary based on company and customer needs
  • Exceptional leader possessing strong cross-functional collaboration skills.
  • Proven ability to work effectively within a fast-paced, complex, matrix and fluid environment.
  • Highly influential with decision-makers up and down two or more levels, with and without direct authority
  • Demonstrated ability to build organizational trade/customer marketing capabilities, develop sales strategy and drive execution with a diverse team.
  • Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives.
  • Positive can-do attitude – collaborative, team-oriented approach – diligent work ethic.


At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.

Nearest Major Market: Chicago