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Application Support Analyst (SAP)

Date: Apr 29, 2021

Location: Dublin, KK, IE

Company: Glanbia

Glanbia Business Services

Application Support Analyst (SAP)- EMEA


A vacancy has arisen for an Application Support Analyst (SAP) at Glanbia Business Services. This is a permanent position and can be based in our Kilkenny or Citywest, Dublin 24 office. This role will report to the Application Support Team Lead EMEA.


While likely to be initially working remotely due to current restrictions, the base location of the role will be Dublin 24 OR Kilkenny, upon return to the workplace with a blended working arrangement available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.


Key Elements of the Role

  • To provide Application support to Glanbia Business Units that run a wider variety of different Applications, most notably SAP, Concur, Ariba, JDA, LIMS, Serrala, and Business Objects.
  • To assist in the on-going support of new functionality in the Glanbia applications model.
  • Other project activities within the various application streams as required.
  • Assisting in the support of the interface environment between various applications in the Glanbia IT systems environment.
  • Liaising with programmers to bring any problems to resolution.
  • Documenting solutions to ensure that repeat incidents can be quickly resolved.
  • Provide training where necessary to Users.
  • Provide out of hours support as required on a rotational basis.

Requirements for the Role 


  • A relevant 3rd level (bachelor’s) degree qualification in Business or IT.


Skills & experience

  • Strong customer focus with good communication skills.
  • A good operational and/or business analysis background.
  • Strong ability to work in fast paced environment as part of a multidisciplinary team.
  • Excellent problem solving skills and the ability to see issues through to resolution.
  • Ability to quickly learn and understand new technology and applications.
  • Has initiative, sense of responsibility, and commitment to work.
  • Excellent attention to detail.



  • Cross functional knowledge or experience of SAP ECC6, SAP FICO, Business Consolidation (BCS), Concur, Serrala
  • Finance & Accountancy
  • ITIL foundation level training.
  • Basic knowledge of ABAP programming.


At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status.