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Application Support Analyst (SAP)

Date: Dec 25, 2020

Location: Kilkenny, KK, IE, D24

Company: Glanbia

Glanbia Business Services

Application Support Analyst (SAP) - EMEA


A vacancy has arisen for an Application Support Analyst (SAP) at Glanbia Business Services. This is a permanent position and can be based in our Kilkenny or Citywest, Dublin 24 office. This role will report to the Application Support Team Lead EMEA.


Key Elements of the Role

  • To provide application support to Glanbia Business units that run a wider variety of different applications, most notably SAP, Ariba, JDA, LIMS, and Business Objects.
  • To assist in the on-going support of new functionality in the Glanbia applications model.
  • Other project activities within the various application streams as required.
  • Assisting in the support of the interface environment between various applications in the Glanbia IT systems environment.
  • Liaising with programmers to bring any problems to resolution.
  • Documenting solutions to ensure that repeat incidents can be quickly resolved.
  • Provide training where necessary to Users.
  • Provide out of hours support as required on a rotational basis.

Requirements for the Role 


  • A relevant 3rd level (bachelor’s) degree qualification in Business or IT.


Skills & experience

  • Strong customer focus with good communication skills.
  • A good operational and/or business analysis background.
  • Strong ability to work in fast paced environment as part of a multidisciplinary team.
  • Excellent problem solving skills and the ability to see issues through to resolution.
  • Ability to quickly learn and understand new technology and applications.
  • Has initiative, sense of responsibility, and commitment to work.
  • Excellent attention to detail.



  • Cross functional knowledge or experience of SAP ECC6, Ariba, JDA, LIMS, or Business Objects.
  • ITIL foundation level training.
  • Basic knowledge of ABAP programming.


Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.


So, who are we and what do we do? Glanbia is a global performance nutrition and ingredients group with operations in 34 countries world-wide and turnover of over €3.6 billion per annum. We have leading market positions in sports nutrition, cheese, dairy ingredients, specialty non-dairy ingredients and vitamin and mineral premixes. Our products are sold or distributed in over 130 countries. While Europe and the USA represent our biggest markets, we are continuing to expand into the Middle East, Africa, Asia Pacific and Latin America. We employ almost 6,000 people globally and our shares are listed on the Irish and London Stock Exchanges