Share this Job

Customer Service Team Lead

Date: May 27, 2021

Location: Dublin, D, IE, D24PE08

Company: Glanbia

Join us at GPN and inspire people everywhere to achieve their performance and healthy lifestyle goals!


Here at Glanbia Performance Nutrition (GPN), our mission is to inspire consumers everywhere to achieve their performance and healthy lifestyle goals. By combining innovation and brand development, we are now proudly the world’s number one sports nutrition brand family, with over $1.1Bn in revenue.

The GPN brands include Nutramino, Optimum Nutrition, BSN, Isopure, Body & Fit, thinkThin, Slimfast and Amazing Grass, each with its own unique brand essence. With over 2,300 employees and a direct presence in 32 countries worldwide, we are a truly global organisation.

From our business model to our culture, we live our values in everything we do. As we continue to build and grow the leading, most innovative kind of performance Nutrition Company, one of our key values has become “hiring and developing the best people”.

With the brightest minds in Commercial, Marketing, Product Supply, Finance, HR and Customer Service who have made us the business we are today, GPN continues to seek out those who are focused on building their career.

Are you ambitious with a “winning together” mindset? A natural collaborator who enjoys taking risks and working in a challenging hyper-growth environment? If the answer is yes, we would love to talk to you about joining GPN.


The opportunity where you will make an impact:


We are looking for a Customer Service Team Lead who is passionate about the sports nutrition industry and also able to operate effectively within this scale and pace of change/business growth.  Specifically, you will be a key contact for all Customer Supply Related Queries and expedite and capture Customer Orders.  

  • Responsible for all internal and external customer orders (including Export) processed accurately on SAP
  • Ensure Customer and Pricing Data is accurate on SAP
  • Deal with customer and consumer complaints in a timely and effective manner
  • Active Participant in ensuring successful Month End, Quarter End and Year End Delivery
  • Generate and report key metrics & manage relevant department reports
  • Responsible for accuracy of Open Order Report
  • Monitor and resolve EDI queries, IDOCs and disputes
  • Working closely with Planning Team to ensure highest levels of order fulfilment
  • Work closely with warehouse to ensure all deliveries are completed on time
  • Manage, Monitor and improve credits and on-going disputes
  • Responsible for key financial documents including credit/debit notes and participation in Credit Control Meetings
  • Build relationships with 3rd party logistic providers
  • Main point of contract for internal and external customers
  • Manage relationships with Commercial, Supply Chain and Financial teams
  • Participating in process improvements and demonstrating flexibility in performing tasks outside the designated work patterns
  • Super user for SAP, Business Objects and Excel
  • Help develop and implement a continuous improvement strategy, ensuring customer relationships and experiences are enhanced and reinforce best practices in regards to customer interaction and service
  • Support Head of Customer Operations in all areas of Customer Service
  • Provide leadership and guidance to the rest of the Customer Service Team


What you will bring to GPN:

  • Third level qualification in Business Studies, Customer Services or Supply Chain
  • Excellent commercial awareness with experience of working within a FMCG or related environment
  • Proven track record of working in a Customer Service role.
  • Detailed Understanding of key Customer Service Metrics, Processes and Systems.
  • Excellent working knowledge of SAP
  • Knowledge of Export compliance and Export Documentation
  • Experience of working within manufacturing or a fast paced environment ideal
  • Sales Order Processing and Microsoft Office
  • Proven interpersonal skills
  • High energy, high creativity but ability to work through the basics too
  • Results orientated and creative problem solver
  • Ability to work under own initiative.
  • Strong motivational skills
  • Excellent communicator and influencing skills
  • Ability to work to stretching targets in a dynamic industry
  • Attention to detail and a customer care focus
  • Experience in FMCG environment


What we would like to offer you:

  • The opportunity to shape your career in our global organisation that is championing the healthy lifestyle movement!
  • Our Smart Working model advocates wellbeing by providing you with a greater choice in how you work and live, giving you a better work-life balance.
  • Create your own nutrition formula with a discount on our GPN products!


Applications for this position close on 8th June 2021.