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E-commerce Transactions Analyst

Date: May 15, 2018

Location: Dublin, D, IE

Company: Glanbia

E-Commerce Transaction Analyst

6 Month Fixed Term Contract, based in Citywest, Dublin 24


Glanbia Performance Nutrition’s purpose is to inspire people everywhere to achieve their performance goals! We are the world’s leading premium sports nutrition company with Optimum Nutrition, BSN,Nutramino, Isopure, Think Thin, Amazing Grass, and Body & Fit  amongst the brands in the portfolio today. We are also the fastest growth driver within Glanbia group with a revenue ambition of $2bn by 2022 and are also a values led organisation focused on driving sustainable business performance the right way.


EMEA revenue for 2017 was circa 25% of total GPN revenue and we have a clear growth ambition to achieve $500m revenue by 2022. This growth will come from a mix of organic sales growth and expansion of market presence within specific geographies and acquisition. With this growth rate comes significant and rapid change, both organizationally and strategically. 


E-commerce is a huge growth area for GPN as we are now seeking an E-commerce Transactions Analyst on a 6 month fixed term contract. Workinh within the Customer Servivces team, this role will be responsible for the case management, analysis and resolving of all on-line deductions and discrepancies for industry ecommerce platforms.


The focus of the work will be identifying opportunities for cost savings, identifying and implementing and executing process improvement.



  • Co-ordination and analysis of ecommerce customers disputes
  • Lead investigation and resolution of discrepancies
  • Conduct Route Cause analysis of all types of transactions
  • Preparation, interpretation and recommendations of weekly reports and meetings
  • Supporting role in the validation and support for all dispute stakeholders
  • Responsible for Management of Dispute Resolution on Vendor software
  • Validation of weekly / monthly reports
  • Successful implementation of new processes and procedures to ensure a more efficient and effective process  for the future


Challenges & Success Measures:

  • Reduction of all customer queries/discrepancies
  • Route Cause analysis of all disputes
  • Proactive process improvement

  • Implementation of Dispute Management Process and improved ways of working with Customer

  • Work collaboratively with all the Customer stakeholders within the company


Skills and experience:

  • Previous knowledge and experience of Customers’ ways of working, dispute management and Vendor software
  • Strong analytical skills with the ability to investigate and resolve
  • Experience / working knowledge of SAP Business Objects and Excel
  • Ability to work on own initiative and prioritization of key tasks
  • Strong numeracy, communication and analytical skills
  • Strong interpersonal skills working with a varied group of stakeholders
  • Experience and capability in establishing of new process and procedures, and delivering a more efficient and effective processes
  • Previous experience within a FMCG company
  • Educated to degree level
  • Fluent English, no European language required


Some travel within Europe will be required