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IT Operations Team Lead EMEA

Date: 11-Nov-2022

Location: Dublin, D, IE, D24

Company: Glanbia

Glanbia Business Services Inc.

IT Operations Team Lead (EMEA)


An opportunity has arisen for an experienced IT Operations Team Lead with Glanbia Business Services. This is a permanent position will report to the GBS Senior Manager Global IT Operations.


Role overview

The day to day operation of EMEA IT infrastructure and services for manufacturing and distribution, commercial offices and mobile /home workers.



The base location of the role will be Ireland based (Dublin 24 or Kilkenny) with a blended working arrangement available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.



Key Accountabilities

  • Lead a 24x7 multi-disciplinary technical team in the day to day management of EMEA IT infrastructure services
  • Lead the key on-site (and regional) resolver group for support where necessary and acting as the link between Service Desk and Users
  • In conjunction with the Directorof Global IT Operations and Global IT Operations deliver IT operations’ services for regional IT infrastructure and services
  • Together with the Director global IT Operations ensure all global IT operations standards and policies are adhered to across the EMEA team
  • Coordinate regional team activities with Director EMEA IT Operations & Support
  • Lead the key on-site (and regional) support for H/W and S/W rollouts
  • Operational services include: All end user support including desktop applications, mobile devices, collaboration and productivity infrastructure, etc. / Regional on-site incident resolution as escalated from Service Desk / Regional hardware lifecycle management including ordering and deployment of Glanbia standard hardware / Regional hardware build activities, in coordination with Deployment/Technical Projects/Infrastructure Projects team / Regional software deployment of Glanbia standard builds to clients and servers / Regional server management / Regional infrastructure including weigh bridges, scanners, kiosks, voice picking, etc. / Regional print management / Regional telephony support / Site access control / Support for the deployment of local projects
  • Continuously improve the operational systems, processes, policies and reporting for all IT Regional IT infrastructure
  • Measure, monitor and report to businesses on IT asset (SW/HW) consumption
  • Support for the delivery of local projects to agreed designs, timeframes and budgets
  • Be the local feedback channel to design functions for quality & other business requirements
  • Participate in Global Technology forums to maintain the global perspective and to bring regional perspective to the Global team 
  • Provide advice and consultancy on infrastructure initiatives to Glanbia locally
  • Deliver increased “IT Fluency” across the user landscape through initiatives specifically designed to increase user awareness, proficiency and efficient use of the IT tools available
  • Staff management including objective setting, performance reviewing, prioritisation, mentoring and training
  • Drive a high-performance culture underpinned by a focus on excellence, innovation, feedback and winning together. Recognise and celebrate success.
  • Care for and develop our teams through addressing all areas that allow them to progress in their work and to expand their capabilities.
  • Promote the importance of continuous learning and improvement, as well as collaboration and sharing knowledge and ideas freely.
  • Lead out on the GBS Team Communication framework, creating a positive environment for regular and frequent team meetings, 1:1s and other employee engagement opportunities.
  • Live the Glanbia values and hold self and others across Glanbia accountable for demonstrating the behaviours that underpin those values.




  • 3rd Level relevant technical qualification and senior design and architectural experience in a global organisation


Knowledge, skills and experience

  • Proven track record Leadership and People management across regional IT operations teams
  • Foster a regional approach to IT Operations
  • Facilitate team structures to enable delivery of services regionally
  • Prioritisation of work across EMEA operations teams
  • Vendor management experience
  • Relationship management with regional users and wider internal teams
  • Procurement: Capex, revenue budget preparation &  revenue budget management


Key competencies

  • The energy, enthusiasm and drive to make it happen
  • A team player who has the ability to motivate others, making it fun while getting the job done
  • Enjoys working in a fast-paced, innovative environment where the focus is on our business and continuous improvement in all that we do
  • Ambitious and seeking to develop a broad career in IT operations



Glanbia - Our Business

Glanbia is a global nutrition company and the global leader in the performance nutrition industry with a portfolio of performance and lifestyle nutrition brands. As a nutritional solutions provider in the B2B arena, we commercialise specialty nutritional, functional ingredients and precision premixes to meet our customer needs. Glanbia’s growth has been achieved both organically and via targeted M&A to scale positions and build into adjacencies in attractive segments aligned with our purpose.

  • B2C: each of our own brands has its own consumer appeal. We are the #1 global sports nutrition brand with a growing presence in lifestyle nutrition.
  • B2B: our portfolio of both nutritional ingredients and cheese products gives us strong market reach and customer relevance. We work closely with our customers to develop products that exceed their expectations.
  • D2C: our digital platforms enhance engagement with our consumers at multiple touch points throughout their purchasing decision journey. We will continue to connect with consumers through creative excellence and new digital layers of services. 

Employing over 6,000 people across 32 countries, our products are sold or distributed in over 100 countries with total Group revenue of €4.2bn. We have three segments: Glanbia Performance Nutrition, Glanbia Nutritionals and Joint Ventures & Associates. Our shares are listed on the Irish and London Stock Exchanges (symbol: GLB).



At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.