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On Site Technical Support Analyst

Date: Jan 9, 2019

Location: Kilkenny, D, IE

Company: Glanbia

Glanbia Business Services – Vacancy

On Site Technical Support Analyst


A vacancy has arisen for an On Site Technical Support Analyst at Glanbia PLC in Waterside/Citywest Dublin. This is a permanent position, providing technical support to users based at this location.  This analyst will report to the Global Service Desk - EMEA, Team Lead.


Key Elements of the Role

  • Provide client support and technical issue resolution to all end users. Support includes desktop applications, mobile devices, collaboration and productivity infrastructure via face to face, E-Mail, phone and other electronic medium
  • To be the go to person at this location to provide a VIP end user service on site◦Network support of LAN, WAN and RASHardware build activities

            ◦Software deployment of Glanbia standard builds to clients
            ◦Server management ensuring server backups are maintained
            ◦Print management
            ◦Telephony support
            ◦Site access control

  • Adhering to company policies and procedures in line with Glanbia IT standards
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems
  • Liaise with other Global Technology Services teams and Business Unit IT personnel on escalations and service delivery
  • Involved with any new rollouts of technologies on site – testing, piloting and liaising with various parties
  • Liaising with external third party Service Providers
  • Registering user support calls in the Call Management System – Ivanti (LANDesk).


Perks and benefits include: pension; on site gym (including free classes); free on-site parking; corporate discount schemes


Requirements:

Qualifications

  • Degree in IT or relevant work experience
  • MCP/MCSE/CCNA/ITIL Foundation would be advantageous but not necessary


Skills and Experience

  • Previous face to face or IT customer service role would be advantageous
  • Focused on and driven to provide the highest quality of customer service
  • Highly developed spoken and written communication skills
  • Commitment to provide a high quality and professional service
  • Ability to work unsupervised or to work as part of a team and take responsibility for the completion of tasks
  • Ability to prioritise work tasks
  • Creative and effective problem solving skills
  • Ability to remain calm under pressure and instil confidence in end users
  • Eager to self-learn


Competencies

  • Good communication skills
  • The energy, enthusiasm and drive to make it happen
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
  • Adaptable and flexible in approach to work