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Shared Services Clerk

Date: Apr 15, 2019

Location: Dungarvan, WD, IE, X35 F207

Company: Glanbia

Glanbia Business Services (GBS) - Vacancy
Shared Services Clerk


An opportunity has arisen for a Shared Services Clerk with Glanbia Business Services based in our Shared Services Centre (SSC) in Dungarvan, Co Waterford.  This is a permanent opportunity and will report to the AP Team Lead


Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.
So, who are we and what do we do? Glanbia is a global performance nutrition and ingredients group with operations in 34 countries world-wide. We have leading market positions in sports nutrition, cheese, dairy ingredients, specialty non-dairy ingredients and vitamin and mineral premixes. Our products are sold or distributed in over 130 countries. While Europe and the USA represent our biggest markets, we are continuing to expand into the Middle East, Africa, Asia Pacific and Latin America. We employ over 6,000 people globally and our shares are listed on the Irish and London. Stock Exchanges (symbol: GLB)

Key deliverables of the role
This role will be part of the Accounts Payable team in the SSC, and will require the flexibility to support the various teams across the Shared Services Centre.

  • The duties of the Shared Services Clerk includes the processing of invoices (including VAT determination) in a busy, fast-paced and goal oriented Accounts Payable team
  • Identify & assist to resolve any invoice processing queries/issues
  • Resolve telephone & e-mail queries within the AP Function
  • Liaising with colleagues in our Business Units
  • Establish and maintain a positive relationship with other departments  and colleagues
  • Communicate and follow up effectively with stakeholders on issues & resolution
  • Demonstrate flexibility in providing cover for team members across the Shared Service Centre where the need arises
  • Adheres to all department and company policies and procedures; and meets defined goals and activity metrics
  • Perform ad-hoc activities, projects and any other assigned tasks and duties as directed, to support the Shared Services Centre

What background and experience are we looking for?


  • 3+ years’ experience in P2P  function
  • European Language desirable but not essential
  • Evidence of any other professional qualifications and training, either completed or underway, would be desirable.


Skills & experience

  • Strong IT Skills
  • Strong Accounts Payable experience, preferably in a Shared Services environment.
  • Strong verbal and written communication skills with the ability to communicate in fluent English, in a clear manner to colleagues and customers.
  • High attention to detail and ability to handle large data with an excellent degree of accuracy.
  • Troubleshooting skills.
  • Ability to build & maintain relationships


Competencies required for this role

  • Customer Focus - Has a service mind-set – goes the extra mile to show support and service for colleagues, internal and external customers. Looks for opportunities not only to resolve issues but helping to avoid them recurring again. Handles complex issues and potential complaints diligently and professionally.
  • Personal development - Shows insight and interest in self-development, pro-actively seeking learning opportunities and feedback from others in order to develop and improve.  Willingly shares knowledge, skills and guidance with others.
  • Collaboration - Understands the value and importance of collaboration, building internal network of relationships with peers, supervisors, and mentors. Develops rapport with others by demonstrating an understanding of their concerns, needs and issues. A team player, who has the ability to make it fun while getting the job done.
  • Results oriented - Works at a fast pace and in an efficient manner to deliver what is expected on time to a high standard. Actively seeks solutions to problems to ensure delivery of goals. Ability to work on own initiative and multitask.
  • Business insight - Broadly understands Glanbia's strategic direction, priorities and the drivers behind them ('the why'). Understands how own role contributes to the success of the team and the achievement of Glanbia's priorities.