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Accounts Payable Clerk, Electronic Invoicing

Date: Aug 2, 2022

Location: Dungarvan, WD, IE, X35 F207

Company: Glanbia

Glanbia Business Services (GBS)

Accounts Payable Clerk - Electronic Invoicing


An opportunity has arisen on a permanent basis for a Accounts Payable Clerk - Electronic Invoicing, with Glanbia Business Services.  This role will report to the Accounts Payable Team Lead. 



The base location of the role will be Dungarvan, Co Waterford with a blended working arrangement available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.


Are you someone who likes to make it happen, make it better and make it fun?  If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.


So, who are we and what do we do?  Glanbia is a global performance nutrition and ingredients group with operations in 34 countries world-wide. We have leading market positions in sports nutrition, cheese, dairy ingredients, specialty non-dairy ingredients and vitamin and mineral premixes. Our products are sold or distributed in over 130 countries. While Europe and the USA represent our biggest markets, we are continuing to expand into the Middle East, Africa, Asia Pacific and Latin America. We employ over 6,000 people globally and our shares are listed on the Irish and London. Stock Exchanges (symbol: GLB) 


Key deliverables of the role

This role will be part of the clerical team in the Shared Services, and will require the flexibility to support the various teams within this function.

  • Support the development of the Shared Services function  by demonstrating flexibility in providing cover for team members and training of new members of the team
  • Ability to effectively prioritize and complete key tasks and adhere to KPI’s and SLA’s
  • Demonstrate a strong compliance oriented mind-set and help to build a strong compliance culture
  • Understand the end-end system functionality of the electronic system
  • Identify and resolve idoc failures in SAP module relating to Electronic Invoicing (Webtrade, EDI, Ariba)
  • Maintain documentation on issues, to allow full visibility of process gaps
  • Investigate and support failed iDoc management, working with GBS IT
  • Liaise with Internal and External Stakeholders (BU, suppliers, IT) to identify root cause of invoice failure notices back to the supplier as appropriate
  • Troubleshoot root cause and take appropriate action to remediate long term.  Recommend solutions to eliminate root cause
  • Complete and update Step Action Guides to operate in a fully compliant manner
  • Ability to work effectively in a high volume, fast-paced environment
  • Ability to cope with changing requirements to fit business needs
  • Adheres to all department and company policies and procedures; and meets defined goals and activity metrics
  • Perform ad-hoc activities, projects and any other assigned tasks and duties as directed, to support the Shared Services Centre



  • Evidence of any other professional qualifications and training, either completed or underway, would be desirable.


Skills & Experience


  • 3+ years’ experience in Accounts Payable or Purchasing function
  • Strong Troubleshooting skills. Ability to identify issues, resolve root cause, and escalate timely and as appropriate
  • Experience with Ariba and/or SAP Module an advantage
  • Understand and operate non-standard process
  • Understand standard reports and take appropriate action based on the information
  • Prioritize and complete key tasks through attention to detail
  • Ability to both actively listen and effectively communicate
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels as well as external stakeholders
  • High attention to detail and ability to handle large data with an excellent degree of accuracy
  • Foster a positive working environment through building and maintaining relationships
  • Ability to build & maintain relationships
  • Demonstrate knowledge & experience in automated systems 




Customer Focus - Has a service mind-set – goes the extra mile to show support and service for colleagues, internal and external customers. Looks for opportunities not only to resolve issues but helping to avoid them recurring again. Handles complex issues and potential complaints diligently and professionally.


Personal development - Shows insight and interest in self-development, pro-actively seeking learning opportunities and feedback from others in order to develop and improve.  Willingly shares knowledge, skills and guidance with others.


Collaboration - Understands the value and importance of collaboration, building internal network of relationships with peers, supervisors, and mentors. Develops rapport with others by demonstrating an understanding of their concerns, needs and issues. A team player, who has the ability to make it fun while getting the job done.


Results oriented - Works at a fast pace and in an efficient manner to deliver what is expected on time to a high standard. Actively seeks solutions to problems to ensure delivery of goals. Ability to work on own initiative and multitask.


Business insight - Broadly understands Glanbia's strategic direction, priorities and the drivers behind them ('the why'). Understands how own role contributes to the success of the team and the achievement of Glanbia's priorities.








At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.