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Manufacturing Intelligence - Business Analyst

Date: Jun 7, 2022

Location: Kilkenny, KK, IE

Company: Glanbia

Glanbia Business Services (GBS)

Manufacturing Intelligence Business Analyst


An opportunity has arisen in Glanbia Business Services for a Manufacturing Intelligence Business Analyst. This is a permanent opportunity and will report to the Manufacturing & Operations MES Manager.



This is a permanent position that will offer a hybrid working model, combining remote and onsite work in our Citywest, Dublin OR Kilkenny offices.



Our Manufacturing Execution System (MES) is part of the suite of applications that supports our manufacturing operations across all of our dairy processing plants in Ireland and a number of our larger plants in the USA. The MES support analyst will work closely with manufacturing teams to ensure the data collection infrastructure is reliable and using the MES tools will help them solve process problems and recommend continuous process improvements based on the MES data.



Key elements of the role

  • Provides MES Application and Infrastructure support services.
  • Work with Internal IT Groups and external solution providers to support the MES installations at our Manufacturing sites globally to ensure customer service levels are met and exceeded.
  • Carries out Configuration and Asset Management activities across more than 30 MES servers.
  • Is responsible for MES service Incident & Problem diagnosis and resolution.
  • Understands the MES modules and uses them to configure batches, create operator logs, build visual factory outputs (Trends and Graphics).
  • Maintain existing SSRS reports and create new user reports as needed.
  • Co-Ordinates Change & Release Management activities.
  • Analyses system performance metrics to continually improve application services.
  • Ensures effective handover from Project phase to in life operational mode.
  • Participates in IT service Reviews with the Business MES leads.
  • Ensures Standard Tools and Processes are used and ensures adherence to ITIL best practices.
  • Recommends Applications specific problem escalations.
  • Recommends Application specific continuous improvements.


  • Degree qualified in Computer Science, Business information systems, Maths, an Engineering/Automation or other relevant discipline.
  • An ITIL Qualification is an advantage.

Skills & Experience

  • 2+ years’ Experience of IT service delivery in a manufacturing company would be a distinct advantage.
  • A good understanding of manufacturing IT/OT systems and technologies and their core objectives and business value.
  • Exposure to Plant automation technologies & terminology, PLC, DCS, SCADA, HMI is an advantage
  • Exposure to OPC data collection technologies and time series historians is an advantage.
  • Ability to quickly learn new and complex manufacturing processes and their supporting systems.
  • Excellent real world problem solving skills.
  • Proven ability to work with large data sets.
  • Excellent written and verbal communications skills.
  • Excellent documentation skills.
  • Competence with common IT Applications. (Microsoft Word, Powerpoint, Excel, Visio, Project)


  • The energy, enthusiasm and drive to make it happen.
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.


  • A flexible working plan can be arranged, the role can be based in Dublin or Kilkenny and the role can incorporate flexible home working.
  • There will be a requirement to visit Glanbia manufacturing locations occasionally as part of the role.


At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.