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People Services Manager

Date: 28-Jan-2023

Location: Kilkenny, KK, IE

Company: Glanbia





People Services Manager

Hybrid / Kilkenny




About Tirlán

Tirlán, formerly known as Glanbia Ireland, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

A talented team of over 2,100 people manage Tirlán’s network of 11 production facilities and 52 agri retail outlets serving its communities with annual revenues of over €3 billion expected in 2022. Tirlán’s state-of-the-art headquarters in Kilkenny city and innovation centre in Ballyragget promote innovation, creativity and collaboration. Tirlán is committed to sustainability throughout the organisation through its comprehensive Living Proof programme, and the Science-Based Targets initiative (SBTi) contained within it. For more information visit



Role Overview

The People Services Manager reports into the Head of HR Business Partners. This role develops and leads the People Services Team, engaging them to deliver the best they can every day. To deliver on all contracted Service Level Agreement (SLAs) at an admissible cost the role constantly strives for optimising service delivery and collaboration with relevant stakeholders.  A strong understanding of IT systems (particularly SuccessFactors, SAP & Excel), with a keen interest in data, analytics and the development of insight.


Key Responsibilities

  •  Manage a high performing team who is able to and is supported in offering timely and efficient service
  • Work with HRBPs to ensure People Services team is fit for purpose; constantly improving process inefficiencies to offer a best-in-class service
  • Act as a final escalation point for any queries which your team is unable to solve for
  • Develop a clearly defined strategy for the People Services team
  • Develop initiatives to ensure continuous improvement and innovation
  • Drive work stream procedure updates and/or changes and communication
  • Maximise the effectiveness and efficiency of work stream processing to bring about harmonisation, simplification & standardisations to the HR systems & processes
  • Maintain the governance policies and procedures relating to the People Services department
  • Conduct periodic risk assessments, review, audit and prepare reports and action plans
  • Conduct random data integrity checks against completeness & validity standards
  • Maintain and monitor SLAs between People Services and Categories / Functions
  • Provide regular support and coaching to team members including extended HR team
  • Cross-skill team members where possible still maintaining audit integrity/rules
  • Continuously look for improvement opportunities to increase efficiency and effectiveness of service
  • Update HR Policies on the basis of legislation changes or Organisational initiatives.


Key Requirements

  • Managing through systems
  • Planning
  • Organizational agility
  • Motivating Others
  • Driving for results
  • Interpersonal Savvy



  • Professional HR certification / membership preferred
  • 6-8 years post-qualification experience within HR / SSC
  • 3-4 years experience in Operations Mgmt. role within HR SSC in relevant work stream (managing direct reports)
  • Demonstrated experience is building a similar service
  • Demonstrated experience in managing a team


If you are interested in this position, please apply with an up-to-date resume.


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Commitment to Diversity & Inclusion
Tirlán embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams where different perspectives drive innovation and growth. We strive to create an inclusive workplace where people can bring their true self to work and achieve their full potential.

At Tirlán, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

At Tirlán our culture will celebrate individuality, knowing that together we are more.

Tirlán owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition. 


About Tirlan

The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries.  Its award-winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore.

The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN. Tirlán has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China.

Tirlán is a Values Based Organisation -