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Service Delivery Model Lead

Date: Feb 18, 2021

Location: Kilkenny, KK, IE, R95 YTD5

Company: Glanbia

Service Delivery Model Lead


Glanbia have embarked on an exciting Global HR transformation programme and we have started our journey to create a future ready and truly people centered HR organisation globally.


We have a requirement for an experienced and dynamic HR Service Delivery Model Lead who will be responsible for leading out on the design, delivery and embedding of a Global HR Shared Service Centre.  This is a strategic role with accountability to optimize Service Delivery at an enterprise level.


This is a 12 month FTC.  For now this role is remote (due to Covid 19), but will be primarily based in either Kilkenny (Project Office), Dublin or Chicago



  • Define the vision, strategy and organisational governance to support the implementation of a multi-location based HR Share Service Centre.
  • Assess and manage the Process, People and Policy implications for the organisation to support the establishment of a HR Shared Service Centre.
  • Lead out a multi-national team to establish new footprint for HR Shared Service Centre in EMEA and North America.
  • Work closely with our implementation partner from initiation through to execution on Service Delivery.
  • Work in collaboration with our implementation partner to develop the design of the Service Delivery plan.
  • Develop a Service Transition Plan and manages the work stream in accordance with that plan.
  • Facilitate workshops and work collaboratively to effectively manage and influence key senior stakeholders across our organization to identify and map out end-to-end processes suitable for migration to a HR Shared Service Centre model.
  • Manage internal relationships with senior stakeholders to identify process areas for consolidation to the HR Shared Service Centre.  
  • Responsible for defining and implementing a consistent process methodology.
  • Plan and execute the set-up of Shared Service Centre in region(s) as appropriate.
  • Direct responsibility for leading the migration of work into HR Shared Service Centre.
  • Manage the status reports in partnership with the implementation partner, as part of deployment operational readiness activity.
  • Provide input into the handover requirements for the service.
  • Collaborate on technology solutions (SAP Success Factors) to enable HR service delivery to drive efficiency and improve the experience of our employees.
  • Support the knowledge transfer process from our implementation partner to the HR Share Service Centre.
  • Ensure that all relevant resources are available, trained and suitably skilled to receive knowledge transfer and ensure stability of business continuity.
  • Responsible for the completion of Service Operations material to ensure a seamless transition of responsibilities to a Share Service model of delivery e.g. operational handbooks, FAQs, etc.

    Experience & Qualifications
  • Previous experience in the establishment of a global HR Shared Service Centre across multiple locations.
  • Previous experience in a management role in a global HR Shared Service Centre environment.
  • Proven ability to influence and appropriately challenge leadership teams, project teams and HR operational teams to bring clarity to issues and solutions.
  • Strategic thinker and planner - able to think ahead and anticipate problems, issues and solutions.
  • Excellent communication skills and ability to negotiate and influence effectively with all levels of the organization including key senior stakeholders
  • Works effectively with others and contributes to an environment that promotes effective teamwork and strong collaboration.
  • Proven commercial awareness.
  • Extensive experience of Continuous Excellence practices, methodologies and tools.
  • Keen awareness of HR lifecycle and associated processes and policies.
    Our Purpose & Values
    At Glanbia we are dedicated to delivering better nutrition for every step of life’s journey. We differentiate ourselves by doing not only what is right for our business, but also what is good for our people and the communities in which we live and work. So if you’re looking to develop your career, stretch your ambitions and work for a company that has the ability to succeed on the world stage, ours is a journey you’ll want to share.