Share this Job

Service Desk Analyst

Date: Jan 6, 2023

Location: Kilkenny, KK, IE, R95 DXR1

Company: Glanbia

Glanbia Business Services

Service Desk Analyst - Kilkenny


A vacancy has arisen for an Service Desk Analyst at Glanbia in Kilkenny.  This permanent position will offer a hybrid working model, combining remote and onsite work in our Kilkenny office.  This analyst will report to the Global Service Desk - EMEA, Team Lead.


The role involves working directly with the VIP’s and other IT users on site, along with the physical I.T. equipment and performing hands-on technical maintenance tasks on the organisation’s desktops, operating systems, servers, and software applications. 

Working as fast as possible to deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of business or customer-contact time, or to enable employee's to get back up and running as quickly as possible,


You might also be required to test new products, run regular maintenance checks and keep up-to-date with information security issues.


Key Elements of the Role 

  • Provide client support and technical issue resolution to all end users. Support includes desktop applications, mobile devices, collaboration and productivity infrastructure via face to face, E-Mail, phone and other electronic medium
  • To be the go to person at this location to provide a VIP end user service on site
    • Network support of LAN, WAN and RAS
    • Hardware build activities
    • Software deployment of Glanbia standard builds to clients
    • Server management ensuring server backups are maintained
    • Print management
    • Telephony support
    • Site access control
  • Adhering to company policies and procedures
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems
  • Liaise with other Global Technology Services teams and Business Unit IT personnel on escalations and service delivery
  • Involved with any new rollouts of technologies on site – testing, piloting and liaising with various parties
  • Liaising with external third party Service Providers
  • Registering user support calls in the Call Management System – LANDesk Service Desk




  • Degree in IT or relevant work experience
  • MCP/MCSE/CCNA/ITIL Foundation would be advantageous but not necessary


Skills & Experience

  • Previous face to face or IT customer service role would be advantageous
  • Focused on and driven to provide the highest quality of customer service
  • Highly developed spoken and written communication skills
  • Commitment to provide a high quality and professional service
  • Ability to work unsupervised or to work as part of a team and take responsibility for the completion of tasks
  • Ability to prioritise work tasks
  • Creative and effective problem solving skills
  • Ability to remain calm under pressure and instil confidence in end users
  • Eager to self-learn
  • Strong communication skills




  • The energy, enthusiasm and drive to make it happen
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
  • Adaptable and flexible in approach to work


Glanbia - Our Business

Glanbia is a global nutrition company and the global leader in the performance nutrition industry with a portfolio of performance and lifestyle nutrition brands. As a nutritional solutions provider in the B2B arena, we commercialise specialty nutritional, functional ingredients and precision premixes to meet our customer needs. Glanbia’s growth has been achieved both organically and via targeted M&A to scale positions and build into adjacencies in attractive segments aligned with our purpose.

  • B2C: each of our own brands has its own consumer appeal. We are the #1 global sports nutrition brand with a growing presence in lifestyle nutrition.
  • B2B: our portfolio of both nutritional ingredients and cheese products gives us strong market reach and customer relevance. We work closely with our customers to develop products that exceed their expectations.
  • D2C: our digital platforms enhance engagement with our consumers at multiple touch points throughout their purchasing decision journey. We will continue to connect with consumers through creative excellence and new digital layers of services.

Employing over 6,000 people across 32 countries, our products are sold or distributed in over 100 countries with total Group revenue of €4.2bn. We have three segments: Glanbia Performance Nutrition, Glanbia Nutritionals and Joint Ventures & Associates. Our shares are listed on the Irish and London Stock Exchanges (symbol: GLB).



At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.


At Glanbia our culture will celebrate individuality, knowing that together we are more.