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Technology Services Projects Lead

Date: Dec 6, 2018

Location: Kilkenny, D, IE

Company: Glanbia

Glanbia Business Services – Vacancy

Technology Services Projects Lead (IT Infrastructure)


A vacancy has arisen for a Technology Services Projects Lead EMEA and International (IT Infrastructure) at Glanbia Business Services in Dublin / Kilkenny. This is a permanent position and will report to the Head of Global IT Operations.


This role involves delivery and deployment of Technology Services projects, (H/W, S/W, Communications), for EMEA and International. This role reports to the Head of Global IT Operations team for standards, policies and processes.


Key elements of the role

  • Lead a technical services team in the delivery of Technology Services projects
  • Ensure all Global IT Operations standards and policies are adhered by the team
  • Adhere to IT design principles and standards as defined by Global Infrastructure & Design Services
  • Be the key on-site (and regional) deployment lead for regional Technology Services rollouts
  • Deliver projects to agreed designs, timeframes and budgets using Glanbia Project Management methodologies:
    • Technical integration project delivery
    • New technology service rollouts (for new and existing business)
    • Hardware / software upgrade project delivery
    • Project documentation, handover to Operations support and service desk
  • Participate in the Due Diligence exercise prior to new business acquisition
  • Be the regional standards and policies lead for unique and local installations that are not covered by Global design standards and do not need global leadership
  • Be the local feedback channel to Head of Global operations and  Head of Design Services functions for quality and other business requirements
  • May act as a regional escalation point for 3rd line support issues from the IT Operations Team
  • Participate in Global Technology forums to maintain the global perspective and to bring regional perspective to the Global team 
  • Staff management including objective setting, performance reviewing, prioritisation, mentoring and training
  • Drive a high-performance culture underpinned by a focus on excellence, innovation, feedback and winning together. Recognise and celebrate success.
  • Care for and develop our teams through addressing all areas that allow them to progress in their work and to expand their capabilities.
  • Promote the importance of continuous learning and improvement, as well as collaboration and sharing knowledge and ideas freely.
  • Lead out on the GBS Team Communication framework, creating a positive environment for regular and frequent team meetings, 1:1s and other employee engagement opportunities.
  • Live the Glanbia values and hold self and others across Glanbia accountable for demonstrating the behaviours that underpin those values.


Requirements for the role


  • 3rd Level relevant technical qualification 


Skills & experience

  • 5 plus years’ experience in a Senior operations position within a globally dispersed organisation
  • Leadership and people management
  • Foster a regional view across IT Operations teams
  • Facilitate team structures to enable delivery of services
  • Project prioritisation where regional, global and business priorities may conflict
  • Project Management and Delivery
  • Relationship management with regional users and wider GBS teams
  • Vendor management for project delivery
  • Capex / revenue budget preparation and management



General/Leadership competencies

  • Customer Focus
  • Collaboration
  • Business Insight
  • Change & Complexity
  • Communication with Impact
  • Planning & Budgeting


Technical competencies

  • Program & Project Management



  • Occasional : EMEA and other locations where Glanbia conducts its business