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On Site Technical Support Analyst Mumbai

Date: May 3, 2019

Location: Mumbai, MH, IN, 400099

Company: Glanbia

Glanbia Business Services (GBS)

Onsite Technical Support Analyst - Mumbai
 

A vacancy has arisen for the role of Onsire Technical Support Analyst at Glanbia Business Services in Mumbai. This position will report to the Service Desk Team Lead EMEA and Aspac!
 

Key Elements of the Role

  • Provide client support and technical issue resolution to all end users. Support includes desktop applications, mobile devices, collaboration and productivity infrastructure via face to face, E-Mail, phone and other electronic medium
  • To be the go to person at this location to provide a VIP end user service on site
    • Network support of LAN, WAN and RAS
    • Hardware build activities
    • Software deployment of Glanbia standard builds to clients
    • Server management ensuring server backups are maintained
    • Print management
    • Telephony support
    • Site access control
  • Adhering to company policies and procedures
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems
  • Liaise with other Global Technology Services teams and Business Unit IT personnel on escalations and service delivery
  • Involved with any new rollouts of technologies on site – testing, piloting and liaising with various parties
  • Liaising with external third party Service Providers
  • Registering and updating user support calls in the Call Management System – LANDesk Service Desk
  • Identify and escalate priority issues

 

Requirements

Qualifications

  • Degree in IT or relevant work experience
  • MCP/MCSE/CCNA/ITIL Foundation would be advantageous but not necessary

 

Skills & Experience

  • Previous face to face or IT customer service role would be advantageous
  • Focused on and driven to provide the highest quality of customer service
  • Highly developed spoken and written communication skills
  • Commitment to provide a high quality and professional service
  • Ability to work unsupervised or to work as part of a team and take responsibility for the completion of tasks
  • Ability to prioritise work tasks
  • Creative and effective problem solving skills
  • Ability to remain calm under pressure and instil confidence in end users
  • Eager to self-learn

 

Competencies

  • Good communication skills
  • The energy, enthusiasm and drive to make it happen
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
  • Adaptable and flexible in approach to work

 

 

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by this role.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all roles so classified
.