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Fachinformatiker Systemintegration

Date: Jan 30, 2019

Location: Orsingen, BW, DE, 78359

Company: Glanbia

Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.

So, who are we and what do we do?  Glanbia plc is a global performance nutrition and ingredients group with leading market positions in cheese, whey proteins, sports nutrition and micronutrient premixes. Our products are sold in over 130 countries worldwide and we employ over 6,000 people across 29 countries. Our shares are listed on the Irish and London stock exchanges (symbol: GLB).

 

Are you an IT Graduate and see yourself working with our best people on global projects, creating and enabling new business practices or developing new technology platforms to support our business? If so, then we want to talk to you! At Glanbia Business Services (GBS), the Global IT and Finance Shared Services division of Glanbia, we currently have an opportunity for an IT Technical Support Analyst to join our team.

 

 

Key deliverables of the role

To be a technical lead in the following activities:

  • Provide client support and technical issue resolution to all end users in Orsingen – Nenzingen an well at remote customers in the EMEA region

  • Support includes desktop applications, mobile devices, collaboration and productivity infrastructure via E-Mail, phone and other electronic medium

  • Registering all user support calls in the Call Management System – LANDesk Service Desk

  • To ensure that LANDesk Service Desk tickets are kept up-to-date and accurate and also ensure that all notes and associated information relating to calls are added to the system in an appropriate manner

  • Network support of LAN, WAN and RAS

    • Hardware build activities of Glanbia standard builds

    • Software deployment of Glanbia standard builds to clients

    • Server management ensuring server backups are maintained

    • Print management

    • Telephony support

    • Site access control

  • Adhering to client operational procedures

  • Work closely with the Global IT Service desk located in Dublin, Ireland

  • Oversee the administration of Global Active Directory of the company’s global network.

  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support

  • Liaise with Global GBS IT teams and Business Unit IT personnel on escalations and service delivery

  • Liaising with external third party Service Providers.

  • Reporting on support performance in line with IT Service Level Agreements

  • Work with the business systems manager and the global operational Lead to ensure the business has the correct level of trained individuals, equipment and infrastructure to  operate and exploit the current IT services

Qualifications

Degree in IT or relevant work experience

 

Skills & experience

  • Focused on and driven to provide the highest quality of customer service.
  • Highly developed spoken and written communication skills.
  • Flexibility to cover opposite shift patterns, daytime only, Monday to Friday.
  • Commitment to provide a high quality and professional service.
  • Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks.
  • Ability to prioritise work tasks.
  • Creative and effective problem solving skills.
  • Ability to remain calm under pressure.
  • Eager to self-learn
  • MCP/MCSE/CCNA / ITIL Foundation would be advantageous but not necessary.

 

Competencies

·         Good communication skills.

·         The energy, enthusiasm and drive to make it happen.

·         A team player who has the ability to motivate others, making it fun while getting the job done.

·         Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.

·         Adaptable and flexible in approach to work.

·         Looks beyond the obvious and doesn’t stop at the first answers

·         Is excellent at honest analysis

·         Easily makes connections among previously unrelated notions

·         Uses rigorous logic and methods to solve difficult problems with effective solutions

·         Demonstrates responsibility for own continuing development of skills for knowledge and information management in the context of work

·         Recognises that reflecting on experiences can help develop new insights which can improve own performance and help others to benefit from their experience

 

 

 

Fühlen Sie sich angesprochen und sind Sie bereit für eine neue Herausforderung? Gestalten Sie Ihren nächsten Karriereschritt mit Glanbia. Erfahren Sie mehr über uns unter www.glanbianutritionals.com.

 

Bewerben Sie sich unter Angabe Ihrer Gehaltsvorstellung sowie des möglichen Eintrittstermins unter GNDEjob@glanbia.com | Telefonisch stehen wir Ihnen unter 07774 9397-203 zur Verfügung
Glanbia Nutritionals Deutschland GmbH, Gewerbestraße 3, 78359 Orsingen-Nenzingen