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eCommerce Operations Supervisor (CBEC).

Date: Nov 27, 2018

Location: Shanghai, 31, CN, 200010

Company: Glanbia

If you interest this Job, Please send Email to directly.


Do you want to work for the Number 1 Performance Nutrition Brand in the world? Want to work in a young, dynamic team where one of our company values is 'Sense of Fun'?

This role is a fantastic opportunity for the right individual to take the next step in your career, within a Global organization that is the unquestionable industry leader in sports nutrition.




  • Own store operation excellence and improve store operation KPI metrics such as traffic, UTP, conversion etc, be responsible for driving the improvement and excellence from distributor operation team to achieve sell-out sales target and achieve store operation measure metrics from per platform;
  • Work with external store operation team to come up with monthly, quarterly in store promotion activities and in-store shopper engagement activities and ensure sound execution in terms of online path to purchase, product and brand exposure in market place, good and friendly UED design to maintain premium brand images for GPN brands;
  • Supervise and monitor an efficient marketing spending on platforms to optimize E-marketing tools KPI metrics such as CPM, CPC, CTR, CPA, ROI etc. and follow-up with action plans of continuous improvement;
  • Provide store target profiling, paid traffic spending analysis and insights for action plans of flagship store growth;
  • Coordinate between internal Supply Chain team and distributor supply chain team in any issue shipment follow-up handling to support Sales Manager in order fulfilment and arrival in trade for sales;
  • Optimize and continuously update FAQ content by co-working with product marketing, regulatory team to make sure all product-oriented content exported to consumers are in line with brand communication and meet shopper satisfaction;
  • Report to CBEC team of store performance of all flagship store in meet weekly meeting and share with cross-function team of store operation performance, tracking in dash board and make analysis report store by store;


Knowledge, Skills and Abilities: 


  • Experience in managing TP agency for online brand flagship store operation from a brand company position;
  • Skills in setting SMART KPIs in store operation metrics
  • Excellent communication skills and strong customer-service attitude
  • Self-motivated, initiative, collaborative
  • Good understanding of store operation metrics and, shopper experience and consumer insights
  • Passion for fitness and nutrition essential
  • Persistence and resilience in the pursuit of objectives, willing to take new challenges and resolve issues
  • Integrity, positive attitude, willing and quick to learn
  • Ability to work with ambiguity and in an entrepreneurial environment
  • Native Chinese with basic written and spoken English
  • Strong computer skills in Word, Excel, PowerPoint, preferably familiar with SAP




  • Recognized degree qualification in Marketing, Food Business/Science or a related discipline.
  • 1-2 years working experience in supportive E-commerce operation role
  • Strong career ambition and desire to go the extra mile
  • Experience in Sports Nutrition or Fitness environments
  • Good IT literacy with a knowledge of MS office
  • Some experience in the online ecommerce environment
  • Experience specializing in FMCG consumer goods in China


Occupational Health & Safety Requirements:


  • Understand and comply with the organization OH&S Policy, procedures and legislative requirements relevant to the position.
  • Take responsibility for individual / own health and safety and that of others in the workplace.  This includes the reporting of incidents involving injury and near misses.
  • Communicate with employee representatives and supervisors about OH&S matters.
  • Proactively report any unsafe workplace practices and/or hazards and suggest injury prevention measures.
  • Participate in training programs to improve awareness of risk management and health and safety within the workplace.
  • Perform work in a safe and appropriate manner at all times.