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IT Service Desk Senior Technician

Date: Nov 16, 2022

Location: Twin Falls, ID, US, 83301

Company: Glanbia

Glanbia Business Services - Vacancy

IT Service Desk Senior Technician

 

A vacancy has arisen for an IT Service Desk Senior Technician at Glanbia PLC in Glanbia Business Services Office, Twin Falls, ID. This is a permanent position, providing technical support to users based at this location and across the globe.  The successful candidate will also provide additional support via phone and MS Teams to remote locations. The technician will report to the US Service Desk Team Lead.

 

Glanbia - Our Business

Glanbia is a global nutrition company and the global leader in the performance nutrition industry with a portfolio of performance and lifestyle nutrition brands. As a nutritional solutions provider in the B2B arena, we commercialise specialty nutritional, functional ingredients and precision premixes to meet our customer needs. Glanbia’s growth has been achieved both organically and via targeted M&A to scale positions and build into adjacencies in attractive segments aligned with our purpose.

  • B2C: each of our own brands has its own consumer appeal. We are the #1 global sports nutrition brand with a growing presence in lifestyle nutrition.
  • B2B: our portfolio of both nutritional ingredients and cheese products gives us strong market reach and customer relevance. We work closely with our customers to develop products that exceed their expectations.
  • D2C: our digital platforms enhance engagement with our consumers at multiple touch points throughout their purchasing decision journey. We will continue to connect with consumers through creative excellence and new digital layers of services.

Employing over 6,000 people across 32 countries, our products are sold or distributed in over 100 countries with total Group revenue of €4.2bn. We have three segments: Glanbia Performance Nutrition, Glanbia Nutritionals and Joint Ventures & Associates. Our shares are listed on the Irish and London Stock Exchanges (symbol: GLB). http://www.glanbia.com

 

Career Framework level: Entry Level Step 2

 

Key elements of the role

  • Provide client support and technical issue resolution to all end users. Support includes desktop applications, mobile devices, collaboration and productivity infrastructure.  Support will be handled via face to face, E-Mail, phone and other electronic medium
  • To be the “go to” person at this location and to provide a VIP end user service on site
  • Be the “Hands On” IT person at this site to assist other IT teams
  • Network support of LAN and WAN
  • Hardware build activities
  • Software deployment of Glanbia standard builds to clients
  • Full Disk Encryption and Anti-Virus compliancy
  • Print management
  • Telephony support
  • Site access control
  • Adhere to company policies and procedures
  • Read technical manuals, meet with end-users, and conduct computer diagnostics to investigate and resolve incidents and problems
  • Liaise with other Global Technology Services teams and Business Unit IT personnel on escalations and service delivery
  • Participate with the rollout of new onsite technologies – participate in pilot testing and liaise with other IT and Non-IT teams
  • Work with external third party Service Providers
  • Register incidents and service requests in the Call Management System – Ivanti
  • Manage end users expectations regarding the service
  • Create clear and concise technical documentation

 

Qualifications

  • Bachelor’s Degree in IT or relevant work experience
  • MTA, MCSA, CCNA, ITIL Foundations, and/or ITIL Practitioner certifications preferred

 

Skills & Experience

  • Previous face to face or IT customer service role
  • Focused on and driven to provide the highest quality of customer service
  • Highly developed oral and written communication skills
  • Ability to work unsupervised, to work as part of a global team and to take responsibility for the prioritization and completion of tasks
  • Creative and effective problem solving skills
  • Ability to remain calm under pressure and instill confidence in end users
  • Eager to self-learn and take ownership of your career                 

 

Competencies

  • Energy, enthusiasm and drive
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better
  • Adaptable and flexible in approach to work

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

 

At Glanbia our culture will celebrate individuality, knowing that together we are more.


Nearest Major Market: Idaho
Nearest Secondary Market: Twin Falls