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IT Operations Team Lead West

Date: Jan 10, 2018

Location: Twin Falls, ID, ID, US, 83301

Company: Glanbia

Glanbia Business Services (GBS) - Vacancy

IT Operations Team Lead - US


A vacancy has arisen for the role of IT Operations Team Lead - US West at Glanbia Business Services (GBS) in Twin Falls, ID. This is a permanent position and will report to the Director of IT - Operations & Support.


Key deliverables of the role

  • Lead a 24x7 multi-disciplinary technical team in the day to day management of US West IT infrastructure services
  • Lead the key on-site (and regional) resolver group for support where necessary and acting as the link between Service Desk and Users
  • In conjunction with the Director US IT Operations and Global IT Operations deliver IT operations’ services for regional IT infrastructure and services
  • Together with the Director US IT Operations ensure all global IT operations standards and policies are adhered to across the US West team
  • Coordinate regional team activities with Director US IT Operations & Support
  • Lead the key on-site (and regional) support for H/W and S/W rollouts
  • Operational services include:
    • All end user support including desktop applications, mobile devices, collaboration and productivity infrastructure, etc.
    • Regional on-site incident resolution as escalated from Service Desk
    • Regional hardware lifecycle management including ordering and deployment of Glanbia standard hardware.
    • Regional hardware build activities, in coordination with Deployment/Technical Projects/Infrastructure Projects team.
    • Regional software deployment of Glanbia standard builds to clients and servers
    • Regional server management
    • Regional infrastructure including weigh bridges, scanners, kiosks, voice picking, etc.
    • Regional print management
    • Regional telephony support
    • Support for the deployment of local projects
  • Continuously improve the operational systems, processes, policies and reporting for all IT Regional IT infrastructure
  • Measure, monitor and report to businesses on IT asset (SW/HW) consumption
  • Support for the delivery of local projects to agreed designs, timeframes and budgets
  • Be the local feedback channel to design functions for quality & other business requirements
  • Participate in Global Technology forums to maintain the global perspective and to bring regional perspective to the Global team 
  • Provide advice and consultancy on infrastructure initiatives to Glanbia locally
  • Deliver increased “IT Fluency” across the user landscape through initiatives specifically designed to increase user awareness, proficiency and efficient use of the IT tools available
  • Staff management including objective setting, performance reviewing, prioritisation, mentoring and training
  • Drive a high-performance culture underpinned by a focus on excellence, innovation, feedback and winning together. Recognise and celebrate success.
  • Care for and develop our teams through addressing all areas that allow them to progress in their work and to expand their capabilities.
  • Promote the importance of continuous learning and improvement, as well as collaboration and sharing knowledge and ideas freely.
  • Lead out on the GBS Team Communication framework, creating a positive environment for regular and frequent team meetings, 1:1s and other employee engagement opportunities.
  • Live the Glanbia values and hold self and others across Glanbia accountable for demonstrating the behaviours that underpin those values.



    Requirements for the role

  • Qualifications
  • Minimum of a Bachelor’s Degree in a relevant discipline (e.g. Computer Science, Business or Engineering).


    Skills & experience

  • Minimum of 5 years operations experience in leadership/supervisory capacity.
  • Excellent Customer Service skills.
  • Excellent verbal, written, communication skills.
  • Well-developed inter-personal and people management skills environment.
  • Ability to quickly learn and understand new technology and applications.
  • Has initiative, sense of responsibility and commitment to work
  • Has excellent leadership skills, especially with remote work teams.
  • Able to work in fast paced, stressful environment
  • Excellent problem solving skills with drive and ability to see through to resolution
  • Excellent problem solving skills, from both systems and accounting perspective



  • Ability to display a high degree of professionalism in dealing with stakeholders at levels across the Glanbia group.
  • The energy, enthusiasm and drive to make it happen.
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.


    So, who are we and what do we do? Glanbia plc is a global nutrition group, dedicated to delivering better nutrition for every step of life’s journey. We employ over 6,000 people across 32 countries and our products are sold or distributed in over 130 countries. Our major production facilities are located in Ireland, the US, the UK, Germany and China. 

Nearest Major Market: Idaho
Nearest Secondary Market: Twin Falls