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IT Operations Team Lead - West

Date: Jan 8, 2023

Location: Twin Falls, ID, US, 83301

Company: Glanbia

Glanbia Business Services Inc. Vacancy

IT Operations Team Lead (West)


An opportunity has arisen for an experienced IT Operations Team Lead with Glanbia Business Services. This role will report to the GBS Senior Manager Global IT Operations.


Role overview

The day to day operation of US West IT infrastructure and services for manufacturing and distribution, commercial offices and mobile /home workers.



The base location of the role will be Twin Falls, Idaho with a blended working arrangement available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.


Key Accountabilities

  • Lead a 24x7 multi-disciplinary technical team in the day to day management of US West IT infrastructure services
  • Lead the key on-site (and regional) resolver group for support where necessary and acting as the link between Service Desk and Users
  • In conjunction with the Director global IT Operations and Global IT Operations deliver IT operations’ services for regional IT infrastructure and services
  • Together with the Director global IT Operations ensure all global IT operations standards and policies are adhered to across the US West team
  • Coordinate regional team activities with Director US IT Operations & Support
  • Lead the key on-site (and regional) support for H/W and S/W rollouts
  • Operational services include: All end user support including desktop applications, mobile devices, collaboration and productivity infrastructure, etc. / Regional on-site incident resolution as escalated from Service Desk / Regional hardware lifecycle management including ordering and deployment of Glanbia standard hardware / Regional hardware build activities, in coordination with Deployment/Technical Projects/Infrastructure Projects team / Regional software deployment of Glanbia standard builds to clients and servers / Regional server management / Regional infrastructure including weigh bridges, scanners, kiosks, voice picking, etc. / Regional print management / Regional telephony support / Site access control / Support for the deployment of local projects
  • Continuously improve the operational systems, processes, policies and reporting for all IT Regional IT infrastructure
  • Measure, monitor and report to businesses on IT asset (SW/HW) consumption
  • Support for the delivery of local projects to agreed designs, timeframes and budgets
  • Be the local feedback channel to design functions for quality & other business requirements
  • Participate in Global Technology forums to maintain the global perspective and to bring regional perspective to the Global team 
  • Provide advice and consultancy on infrastructure initiatives to Glanbia locally
  • Deliver increased “IT Fluency” across the user landscape through initiatives specifically designed to increase user awareness, proficiency and efficient use of the IT tools available
  • Staff management including objective setting, performance reviewing, prioritisation, mentoring and training
  • Drive a high-performance culture underpinned by a focus on excellence, innovation, feedback and winning together. Recognise and celebrate success.
  • Care for and develop our teams through addressing all areas that allow them to progress in their work and to expand their capabilities.
  • Promote the importance of continuous learning and improvement, as well as collaboration and sharing knowledge and ideas freely.
  • Lead out on the GBS Team Communication framework, creating a positive environment for regular and frequent team meetings, 1:1s and other employee engagement opportunities.
  • Live the Glanbia values and hold self and others across Glanbia accountable for demonstrating the behaviours that underpin those values.




  • 3rd Level relevant technical qualification and senior design and architectural experience in a global organisation


Knowledge, skills and experience

  • Proven track record Leadership and People management across regional IT operations teams
  • Foster a regional approach to IT Operations
  • Facilitate team structures to enable delivery of services regionally
  • Prioritisation of work across US West operations teams
  • Vendor management experience
  • Relationship management with regional users and wider internal teams
  • Procurement: Capex, revenue budget preparation &  revenue budget management


Key competencies

  • The energy, enthusiasm and drive to make it happen
  • A team player who has the ability to motivate others, making it fun while getting the job done
  • Enjoys working in a fast-paced, innovative environment where the focus is on our business and continuous improvement in all that we do
  • Ambitious and seeking to develop a broad career in IT operations



At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.



Nearest Major Market: Idaho
Nearest Secondary Market: Twin Falls