IT Service Delivery Manager

IT Service Delivery Manager GBS

Glanbia Business Services

Join this dynamic team focused on delivering better nutrition for every step of life’s journey 

The Opportunity 

An opportunity has arisen within Glanbia Business Services (GBS) for an IT Service Delivery Manager supporting our Glanbia Nutritionals Business in North America.  This is a Permanent position and will report to the Operations Delivery Manager - GBS.

Overview

This role has responsibility for the management and the delivery of the portfolio of IT services provided by GBS and third party providers to Glanbia Nutritionals in North America. This role offers a great opportunity for somebody to progress their career as it touches on the catalogue of all IT services that are consumed by our business unit partners. The role will involve influencing, managing and setting expectations with Executive and Senior Management stakeholders on a regular basis 

• Schedule and facilitate periodic Service Reviews with the Business Units to review status reports, discuss performance against agreed SLAs and gather feedback on general performance delivery of services.
• Ensure IT Services delivered by GBS and third parties are provided in line with agreed Service Level Agreements (SLAs)
• Incident Management through to resolution of major issues that are having a serious impact on the Business Unit operations and escalating where appropriate.
• Prepare periodic Service Delivery status reports for review by key stakeholders in the Business Units and the GBS Management team.
• Work with the Business Unit Process Owners to establish the required key user structures/roles in their organization to enable them to operate and exploit the current IT Services and seek the formal recognition of the roles.
• Support budgetary planning and management of the Business Unit’s IT Operational Expenditure including the tracking, validation and ongoing reporting of Users numbers, IT Assets and Software Licenses.
• Coordinate Data Protection (DP) activities in the business to ensure that targets and milestones set out in DP review & planning meetings are being met.
• Work with Business Unit stakeholders to ensure that the sourcing and procurement of software solutions required in the business is in line with Group standards.
• Regularly communicate the value and benefits delivered by GBS to the business through a number of communication channels.
• Review the usage of systems across all departments of the Business, working with the GBS Learning Team to coordinate training needs analysis (TNA) reviews across functional departments. Ensure that resulting training plans are executed with sufficient resources allocated by both the BU and GBS.
• Play an active part in the IT Service Delivery team’s Continuous Improvement and Purpose & Alignment projects.  

The Skills you will bring to the team

• Significant previous experience in an IT Relationship Manager/Service Delivery role.
• You must have a background in a business that has sophisticated Manufacturing, Supply Chain & Finance processes where IT is an enabler 
• Substantial experience in a relevant IT Management role.
• Strong influencing & interpersonal skills with proven ability to establish credibility at Executive and Senior Management level.
• Knowledge of principles of IT infrastructure and enterprise business systems - SAP would be a distinct advantage.
• Exceptional customer relationship management skills with a strong customer focus.
• Track record of delivering successful IT business solutions within a large, complex commercial operation.
• Proven ability to effectively drive people, process and technology change in a complex operating environment
• Excellent communication skills with the ability to explain technologies to business leaders and business concepts to technologists
• Strong commercial and financial awareness with previous experience of budget management a distinct advantage.
• Occasional Travel to various Glanbia Nutritional sites in North America

Where and how you will work  

The opportunity will be based in Twin Falls, Idaho with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.  

What we would like to offer you!  

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and acompetitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.  

About Glanbia  

The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.  

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.