Senior IT System Administrator

Date: Jun 2, 2023

Location: Twin Falls, ID, US, 83301

Company: Glanbia


Global IT Operations – Senior IT Operations Facilities System Administrator


Glanbia - Our Business

Glanbia is a global nutrition company and the global leader in the performance nutrition industry with a portfolio of performance and lifestyle nutrition brands. As a nutritional solutions provider in the B2B arena, we commercialise specialty nutritional, functional ingredients and precision premixes to meet our customer needs. Glanbia’s growth has been achieved both organically and via targeted M&A to scale positions and build into adjacencies in attractive segments aligned with our purpose.

  • B2C: each of our own brands has its own consumer appeal. We are the #1 global sports nutrition brand with a growing presence in lifestyle nutrition.
  • B2B: our portfolio of both nutritional ingredients and cheese products gives us strong market reach and customer relevance. We work closely with our customers to develop products that exceed their expectations.
  • D2C: our digital platforms enhance engagement with our consumers at multiple touch points throughout their purchasing decision journey. We will continue to connect with consumers through creative excellence and new digital layers of services. 

Employing over 6,000 people across 32 countries, our products are sold or distributed in over 100 countries with total Group revenue of €4.2bn. We have three segments: Glanbia Performance Nutrition, Glanbia Nutritionals and Joint Ventures & Associates. Our shares are listed on the Irish and London Stock Exchanges (symbol: GLB).


The role


Responsible for the reliability and access of all distributed applications, server based systems, networks, and compliance of critical systems for all operations of the US West IT infrastructure and services for manufacturing and distribution, commercial offices and mobile /home works.


Directly reports to the Global IT Operations - Facilities & Site Operations US West Manager with matrix relationship to Global IT Operations team for standards, policies, processes.




The base location of the roles will be in our Twin Falls office, with  hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.


Key elements of the role:

This is a journey-level position and is distinguished from the IT Operations Facilities System Administrator position that it is expected to have more advanced skills or specialized knowledge. This position is expected to function at a higher skill level and exercise more independence and judgment. This position may provide training to an Operations Facilities Systems Administrators. This position must demonstrate a wide variety of advanced experience system administration. The candidate must have demonstrated an ability to work independently and provide excellent customer service for classification at this level.


This position is distinguished from IT Operations Facilities Specialist in the lower level of autonomy, skill set, independent decision making abilities, and the proficiency of managing multiple projects and disciplines.


Main Accountabilities

  • Perform in a 24x7 multi-disciplinary technical team in the day to day systems administration, management and support of US West IT infrastructure services
  • Act in a key on-site (and regional) resolver group for support where necessary and acting as the link between Service Desk and Users
  • Provide IT operations’ services for regional IT infrastructure and services
  • Ensure all global IT operations standards and policies are adhered to
  • Log and track all incidents, problems and change requests
  • Perform key on-site (and regional) administration of H/W and S/W rollouts
  • Operational services include:
    • Act as the main contact for application support for various regional distributed applications
    • Maintain regional server base equipment such as servers, switches, SANS, and other devices
    • Regional application support for various distributed applications
    • Assist in the regional implementation and documentation of various systems to include servers, switches, SANs, and critical software applications
    • Maintain and monitor procedures for all regional antivirus systems
    • Maintain and monitor procedures for all regional server and critical system backups
    • Regional  assistance in monitoring, planning, and coordinating the distribution of Glanbia client/server software and service packs
    • Regional hardware build activities, in coordination with Deployment/Technical Projects/Infrastructure Projects team
    • Regional software deployment of Glanbia standard builds to clients and servers
    • Perform regular regional maintenance functions to assure maximum performance and reliability
    • Regional assistance in monitoring, planning,  and coordinating network security measures in order to protect data, software, and hardware in coordination with Network/Security team
    • Regional telephony administration
    • Regional site access control administration
    • Regional planning and implementation of new and existing hardware and software
    • Regional infrastructure support including weigh bridges, scanners, kiosks, voice picking, etc.
    • Assist in licensing and other documentation efforts as directed
    • Regional and on-site incident resolution as escalated from Service Desk when required
    • Train people in computer system use
    • After hours support on a rotational basis
  • Support for the delivery of local projects to agreed designs, timeframes and budgets
  • Access and identify appropriate solutions to be integrated into regional operations and make recommendations for implementation in coordination with Deployment/Technical Projects/Infrastructure Projects team
  • Deliver increased “IT Fluency” across the user landscape through initiatives specifically designed to increase user awareness, proficiency and efficient use of the IT tools available
  • Create and maintain good technical documentation
  • Perform in a high-performance culture underpinned by a focus on excellence, innovation, feedback and winning together. Recognise and celebrate success
  • Demonstrate continuous learning and improvement, as well as collaboration and sharing knowledge and ideas freely
  • Live the Glanbia values and hold self and others across Glanbia accountable for demonstrating the behaviours that underpin those values





  • 3rd Level relevant technical qualification and trouble shooting and architectural experience in a global organisation



  • Excellent working knowledge of servers, networks and equipment, personal computers, laptops, and peripherals
  • Strong interpersonal and communication skills (both written and verbal), to include speaking clearly and persuasively in positive or negative situations
  • Ability to work with minimal or no supervision while remaining productive at all times
  • Result focused and oriented toward accomplishment of team goals
  • Ability to work within a regional IT operations team environment
    • Function as a team with a regional approach to IT Operations
    • Deliver IT services locally and regionally
    • Prioritisation of work
  • Relationship management with regional users and wider GBS teams

Key Relationships

  • Global Technology Services teams (Infrastructure & Service Design, Global Service Desk)
  • Key Business Unit stakeholders
  • Service Delivery Managers




  • Leadership
  • Collaboration
  • Self- Directed
  • Prioritization
  • Managing
  • Planning
  • Forward Thinking
  • Troubleshooting






<span 72="">At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 


<span 72="">At Glanbia our culture will celebrate individuality, knowing that together we are more.


Nearest Major Market: Idaho
Nearest Secondary Market: Twin Falls