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Quality Assurance Manager

Date: May 21, 2022

Location: West Haven, CT, CT, US, 06516

Company: Glanbia

 

QUALITY ASSURANCE MANAGER

 

Supervisor’s Title: Senior Quality Manager

Department: Quality

Exempt Status:  Exempt

Location:  West Haven, CT

 

At Glanbia Nutritionals Inc., our portfolio centers around dairy and non-dairy nutritional ingredients. We co-innovate and deliver ingredient solutions and precision premixes for use in the mainstream food and beverage, infant and clinical, and functional nutrition markets. We are the number one provider of whey-based nutritional ingredients globally and the number one producer of American-style cheddar cheese. Our protein systems have transformed the bar and beverage categories — bringing increased levels of protein, cleaner labels and greater product functionality to market. We have a direct presence in 21 countries, with manufacturing facilities in the US, Germany and China, and international sales and technical offices around the world.

 

JOB SUMMARY

The Quality Manager will manage and drive all aspects of the corrective action preventive action process towards a goal of reducing quality events and out of specification products. This position will assure compliance to food safety and quality standards throughout our West Haven and Orange sites.

 

ESSENTIAL FUNCTIONS

  • Organize, coordinate, monitor, and champion the Quality System and Food Safety Systems in accordance to BRC requirements – Pre-requisite programs, HACCP, FSMA and Food Quality plans
  • Leader of the Quality Pillar and driver of continuous improvements for Zero quality defects utilizing GPS tools and principles.
  • Provide leadership and support to ensure all our internal and external processes are fully capable to deliver premium product to customers on timely basis.
  • PCQI Practitioner for the site, overseeing the development, implementation, review and maintenance of the BRC programs with annual review and responsible for validating any changes to the Food Safety and Food Quality Plans
  • Ensure customer specifications are being met and manage complaint investigations and customer responses.
  • Participate in all State, FDA, USDA, PMO, and other third party audits ensuring corrective actions are completed and documented.
  • Work with plant management to track plant Quality performance to key performance indicators (KPI).
  • Ensure employees have adequate knowledge of GMP’s and Food Safety programs and supervise that training is completed per requirements and is effective.
  • Responsible for documentation and corrective actions involving Quality Systems
  • Coordinate timely responses on customer opportunities and implement corrective and preventative actions according to site priorities
  • NCR’s are issued, investigated, root cause is determined/documented and that they are closed on time with appropriate and effective corrective action/resolutions
  • Follow up and document that preventative actions are in place and working effectively.
  • Coordinates with internal teams on corrective/preventative action plans and Non-Conformance Report’s
  • Updates NCRs in quality system with appropriate action plans.
  • Reports on CAPA and NCR status to management groups
  • Participates in audits as needed
  • Performs trend analysis on identified issues
  • Investigates Quality Events and develop preventive action.
  • May provide formal response relating to QE's in our CRM, or direct to the Customer.
  • Trouble shoots daily quality issues relating to production, warehousing, maintenance and quality control assays, customer service and R&D.
  • Assures that the company is in compliance with its Quality System.
  • Works with all departments in a positive manner to achieve the company’s quality goals.
  • Assigns work and performs all necessary supervisory duties of staff including but not limited to: Interviewing; Hiring and termination recommendations; Training; Performance reviews; Disciplinary actions; etc.
  • Maintains up-to-date understanding of industry trends and technical developments that effect quality issues.
  • Leads the CAPA meetings and is responsible for the success of these meetings.
  • Responsible for answering, tracking, and closing all customer complaints in a timely manner – “quality events”.
  • Works with customers, other departments and suppliers to expedite and or resolve quality problems to ensure quality expectations are met.
  • Supervises QA inspectors for our West Haven and Orange sites
  • Subject matter expert for QA processes
  • Evaluates quality and food safety issues to determine putting products on hold and issues dispositions.
  • Timely and regular attendance is required.

 

ADDITIONAL FUNCTIONS

  • Responsible for product release and ensuring that master data is updated in accordance to set specifications.
  • Perform other duties as assigned

 

QUALIFICATIONS

  • Requires a Bachelor's degree from four-year college or university and a minimum of 4 years related experience
  • Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors
  • Ability to respond to inquiries or complaint from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
  • Ability to define problems, collects data, establishes facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
  • Ability to prioritize tasks, handle multiply projects simultaneously and delegate assignments to others.
  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Provide leadership to others through example and sharing of knowledge/skill.

 

TYPICAL PHYSICAL ACTIVITY

Physical Demands

  • Regularly involves talking or listening, sitting, and the use of hands and fingers.
  • Frequently involves reaching with hands and arms, standing and walking.
  • Occasionally involves crouching, stooping, and/or kneeling.

Physical Requirements

  • Must be able to lift and carry items weighing up to 25 pounds.
  • Manual dexterity sufficient to reach/handle items, and work with the fingers.
  • Involves light physical activity performing non-strenuous daily activities of an administrative nature.
  • Should be able to identify and distinguish colors, see clearly at 20 inches or closer and 20 feet or more, judge distances and spatial relationships, and adjust the eye to bring an object into sharp focus.

 

TYPICAL ENVIRONMENTAL CONDITIONS

  • May be exposed to moderate noise levels (i.e. office equipment and light traffic).
  • May be exposed to fumes and toxic chemicals.
  • May work in areas with mechanical moving parts.

 

TRAVEL REQUIREMENTS

Minimal overnight travel (up to 10%) by land and/or air.

 

DISCLAIMER

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

 

 

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

 

At Glanbia our culture will celebrate individuality, knowing that together we are more.


Nearest Major Market: New Haven
Nearest Secondary Market: Hartford