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Quality Manager - CAPA

Date: Oct 15, 2021

Location: West Haven, CT, US, 06516

Company: Glanbia

Quality - Capa (Corrective Action, preventive action) manager

 

Reports To: Sr. Quality Assurance Manager

Department: Quality

Location: West Haven, CT

Exempt Status: Exempt

 

 

At Glanbia Nutritionals Inc., our portfolio centers around dairy and non-dairy nutritional ingredients. We co-innovate and deliver ingredient solutions and precision premixes for use in the mainstream food and beverage, infant and clinical, and functional nutrition markets. We are the number one provider of whey-based nutritional ingredients globally and the number one producer of American-style cheddar cheese. Our protein systems have transformed the bar and beverage categories — bringing increased levels of protein, cleaner labels and greater product functionality to market. We have a direct presence in 21 countries, with manufacturing facilities in the US, Germany and China, and international sales and technical offices around the world.

JOB SUMMARY

 

The CAPA Manager will manage and drive all aspects of the corrective action preventive action process towards a goal of reducing quality events and out of specification products. This position will assure compliance to food safety and quality standards throughout our West Haven and Orange sites.

 

ESSENTIAL FUNCTIONS

Responsibilities:

 

  • Ensures that CAPAs and NCR’s are issued, investigated, root cause is determined/documented and that they are closed on time with appropriate and effective corrective action/resolutions
  • Follow up and document that preventative actions are in place and working effectively.
  • Coordinates with internal teams on corrective/preventative action plans and Non-Conformance Report’s
  • Updates NCRs in quality system with appropriate action plans.
  • Reports on CAPA and NCR status to management groups
  • Participates in audits as needed
  • Performs trend analysis on identified issues
  • Investigates Quality Events and develop preventive action.
  • May provide formal response relating to QE's in our CRM, or direct to the Customer.
  • Trouble shoots daily quality issues relating to production, warehousing, maintenance and quality control assays, customer service and R&D.
  • Assures that the company is in compliance with its Quality System.
  • Works with all departments in a positive manner to achieve the company’s quality goals.
  • Assigns work and performs all necessary supervisory duties of staff including but not limited to: Interviewing; Hiring and termination recommendations; Training; Performance reviews; Disciplinary actions; etc.
  • Maintains up-to-date understanding of industry trends and technical developments that effect quality issues.
  • Leads the CAPA meetings and is responsible for the success of these meetings.
  • Responsible for answering, tracking, and closing all customer complaints in a timely manner – “quality events”.
  • Works with customers, other departments and suppliers to expedite and or resolve quality problems to ensure quality expectations are met.
  • Supervises QA inspectors for our West Haven and Orange sites
  • Subject matter expert for QA processes
  • Evaluates quality and food safety issues to determine putting products on hold and issues dispositions.

 

 

 

QUALIFICATIONS

 

Education, Training:      

 

  • Bachelor’s Degree in food science and technology, chemistry or related field of study with 5- 8 years direct leadership responsibility for a CAPA team in an FDA regulated manufacturing environment.

 

Experience Required:   

 

  • 2-5 years of problem solving and trouble-shooting quality issues in a manufacturing environment with some leadership responsibility.
  • Preferred 5- 8 years direct leadership responsibility for a CAPA team in an FDA regulated manufacturing environment.

 

Knowledge, Skills & Competencies:       

 

  • Knowledge of inspection and quality assurance best practices in a manufacturing environment
  • Knowledge of the principles and practices of food safety and quality systems related to the food and supplement industries.  – LEAN manufacturing knowledge a plus.
  • Knowledge of applicable FDA regulations
  • Understanding of root cause analysis and conducting investigations.
  • Ability to identify and solve problems.
  • Ability to communicate effectively, both verbally and written.
  • Ability to create reports.
  • Working knowledge of: cGMPs, Allergens, 21 CFR Part 110/111/117, HACCP, FSMA, PCQI.
  • Strong organizational skills along with excellent oral and written communication ability.
  • Leadership and supervisory skills.
  • Demonstrated effective analysis and corrective action implementation techniques.
  • Proficient user of windows based computer programs including word processing, spreadsheet, data management, internet and e-mail.

 

TYPICAL PHYSICAL ACTIVITY

Physical Requirements:

 

  • May be required to push and or pull carts with wheels containing product being moved about the building.
  • May be required to climb fixed stairs to access loading platforms.
  • Will be required to perform some duties while on the production/warehouse floor with airborne particles and moderate noise.
  • Lifting up to 25-30 pounds may be required occasionally throughout the week.

 

Typical Environmental Conditions

 

  • Typical office environment
  • Occasional manufacturing floor environment with moderate noise

 

TRAVEL REQUIREMENTS

  • Minimal travel (up to 5%) by land and/or air.

 

DISCLAIMER

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

 

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

 

At Glanbia our culture will celebrate individuality, knowing that together we are more.

 

Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.

 

 

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

 

At Glanbia our culture will celebrate individuality, knowing that together we are more.


Nearest Major Market: New Haven
Nearest Secondary Market: Hartford