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Technical Services Engineer

Date: Sep 15, 2022

Location: West Haven, CT, US, 06516

Company: Glanbia

Technical Services Manager – (West Haven, CT)

Job Description Revised July 2022

Supervisor’s Title:           Director of Technical Services – Specialties

Department:                     Technical Services

Location:                           Position will be based in West Haven and may support other plants as necessary.

Exempt Status:                 Exempt


Job Summary

The Technical Services Manager – Premix is responsible for facilitating the development and execution of Early Management activity for the integration of new technologies and products. for Glanbia’s West Haven site. Acts as the corporate liaison with this manufacturing location.  Documents, reviews, and improves existing products and processes.  Responsible for all production implementation and process improvement of current and new products based on customers’ specifications.  Supports short-term and long-term innovation activities for the West Haven site.  This position will take the lead in both the management and prioritization of strategic operational projects. Leads cross-functional teams to accomplish project goals.


Provides leadership in technical support through quality assurance, innovation and technological improvements to Glanbia Nutritionals products and customer base.  Primary emphasis will be directed toward process improvements and producing superior products. Provide excellent technical services to the marketplace by professionally responding to customer inquiries, ensuring that customer specifications are met, and evaluating and developing feasibility of new products within specifications. Works with outside vendors as necessary to drive process improvement projects. Direct and develop projects that will continue to provide Glanbia Nutritionals with the technology needed to produce high value Nutritional Products. Enhance profitability through technology, innovative product development, process improvement, and customer support.  Drive Operational Readiness by ensuring seamless integrations of product development into the operations. 


Essential Functions

  • Be perceived by all parties as a driver of innovation, a problem solver and an internal consultant.
  • Drive implementation of, and adherence to, GN’s stage and gate process for all Technical Services led projects
  • Responsible for implementation and validation of process activities, including evaluation of new ingredients and new production technology by providing an ongoing flow of new technology into production to promote competitive advantages for the business.
  • Manage both short term and long term implementation and improvement projects, prioritizing based on quality, time, cost and other critical variables
  • Provide creative ideas for expanding our value and profits to our customers and differentiating our company from the competition
  • Provide production technical guidance to the technical staff and contribute to the development of business objectives for the department of innovation
  • Be a technical liaison with the R&D (Research and Development) and Quality departments with respect to solving product problems and challenges by analyzing problems, suggesting solutions, and following through on successful completion and resolution
  • Be a technical liaison with the Engineering and Maintenance departments with respect to solving process challenges and gaps. Use technical background to define, analyze, and solve problems.
  • Display a strong sense of leadership to accomplish project/business objectives and be able to manage projects independently or in a team environment.
  • Product sampling with respect to sanitary practices/techniques
  • Keeps plant and Product Strategic Management (PSM) advised on industry trends and opportunities
  • Assists new project scoping, feasibility, commissioning and validation
  • Process/product scoping, feasibility, commissioning and validation
  • Assist with quality testing and support as required to meet customer and sales demands
  • Facilitate and execute in-plant testing of new products ensuring full validation and operational readiness.
  • Perform as a liaison between plants and qualifying new components, materials, ingredients or processes.
  • Provide leadership to others through example and sharing of knowledge/skill.
  • Responsible for the planning, execution and control of a set of strategies which will allow for continuously identifying new opportunities, collaboration with R&D on projects, support key Global Nutritionals customers and develop our Intellectual Property on new processes and products.
  • Develop operational action programs to achieve consistent Operational Excellence standards across manufacturing facilities. Build ever-improving Technical Services team by leading and growing support through the Glanbia site(s).
  • Key executioner leader to ensure full technical transfer of new products, new processes, and new equipment into operations.
  • Work with QA and plant management to ensure common objectives are agreed on and achieved (e.g. master cleaning protocols, microbiological quality and sanitation procedures).
  • Work with Supply Chain to ensure that co-manufacturing outcomes meet GN expectations.
  • Set expectations to promote and grow a culture of safety as a non-negotiable.
  • Either directly or indirectly ensure all necessary operator and management training is understood and achieved.
  • Assist with the development of SOPs and educating operators on processes.
  • Provide Nutritional product oversight for quality, sensory, and functional properties.
  • Work with Glanbia Nutritionals Quality team to provide effective quality assurance functions & resolutions and minimize quality complaints.
  • Lead the communication effort within Technical Services.
  • Grow and develop people’s skills and capabilities to build a strong global footprint.
  • Provide process and project support to new capital projects
  • Integrate key financial factors into all decision making.


Additional Functions


  • Attend seminars and shows for vendor meetings and information gathering.
  • Provide customer support as needed.
  • Perform other duties as assigned.






  • Requires a minimum of a Bachelor’s Degree in Chemical Engineering, Industrial Engineering or related field; and two yearsexperience working on process improvement projects, process engineering, data analysis or solids handling; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret Technical Literature, technical drawings, and schematics.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Experience tracking, trending and interpreting process data
  • Basic understanding of controls including PLC, sensor selection, electrical components
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.   Statistical programming a plus.
  • Ability to prioritize tasks, handle multiple projects simultaneously and delegate assignments to others.
  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
  • Ability to provide leadership to others through example and sharing of knowledge/skill.
  • Ability to participate in proactive team efforts to achieve departmental and company goals.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Must be results focused and oriented toward accomplishment of team and organizational goals.
  • Fluent in written and spoken English a requirement
  • Problem solving and decision-making skills are necessary. Experience with Six Sigma or GPS methodologies preferred.  Experience with DMAIC methodology preferred.
  • Must be able to work independently and as part of a team. Must have good communication skills, orally and in writing. Understanding of process improvement, quality improvement concepts needed
  • Ability to work with minimal supervision while remaining productive at all times.
  • Ability to effectively interact with all levels of personnel with the utmost professionalism.
  • Understanding of regulatory compliance with cGMP, GRAS, and HAACP




The physical demands described represent those that must be met by an employee and the work environment characteristics are those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands

  • Regularly involves talking or listening, sitting, and the use of hands and fingers.
  • Frequently involves reaching with hands and arms, standing and walking.
  • Occasionally involves crouching, stooping, and/or kneeling.

Physical Requirements

  • Must be able to lift and carry items weighing up to 50 pounds.
  • Manual dexterity sufficient to reach/handle items, and work with the fingers.
  • Involves light physical activity performing non-strenuous daily activities of an administrative nature.
  • Should be able to identify and distinguish colors, see clearly at 20 inches or closer and 20 feet or more, judge distances and spatial relationships, and adjust the eye to bring an object into sharp focus.


Typical Environmental Conditions

  • May be exposed to hazardous noise levels (i.e. mills, industrial fans)
  • May be exposed to fumes and toxic chemicals.
  • May work in areas with mechanical moving parts.


Travel Requirements

    • Minimal overnight travel (up to 25%) by land and/or air.



Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.













At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.

Nearest Major Market: New Haven
Nearest Secondary Market: Hartford