Customer Services Executive

Abbey Quarter/Hybrid

Tirlán

Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition.

We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.

Role Profile

This role will report into the Customer Services Senior Executive and will involve working closely with the Agri Customer Service, Commercial, Logistics, Quality and Planning teams.  The position will play a key contributing role in supporting the CS Team in daily tasks to ensure the effective running of the function, actively engaging in projects to improve processes, procedures and prioritising customer experience.

Responsibilities

• Processing calls, queries and daily tasks from stakeholders, staff and customers.
• Maintain an orderly workflow according to priorities, executing tasks in an efficient manner.
• Be actively involved in mapping, testing and implementing projects to support our voice of customer ambitions.
• Analyse statistics and compile accurate reports using SAP, C4C and SAC.
• Support and contribute to our 3M performance management process and monthly meetings.
• Handle complex and escalated customer service issues through to resolution.
• Participate in key customer service projects and initiatives
• Coordinating with management to improve quality of service and productivity through continuous improvement.

Requirements

• Strong experience in providing customer service support
• Excellent knowledge of systems, methods and techniques
• Advanced knowledge of customer service software, databases and tools
• Strong client-facing and communication skills
• Advanced troubleshooting, multi-tasking and delivery skills
• Customer service orientation
• Strong decision making skills

We offer

• Hybrid working
• Free parking incl. EV charging – where applicable
• On-site gym free to use for employees
• Bike to work scheme
• Work/life balance and collaborative work culture
• Career progression opportunities

About us

Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market.  Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.

Commitment to Diversity & Inclusion
We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.

We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

Join our Talent Pool

Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers