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Digital Technical Analyst
Hybrid working
Tirlán
Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.
Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition.
We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of circa €3 billion, and circa 2,000 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.
Role Profile
Reporting to the Senior Product Manager, the Digital Technical Analyst is responsible for website and page builds, configuration, content updates, bug management, CRs, and technical project planning for our most important websites across the company. The role requires excellent communication and problem-solving skills to ensure issues are identified, and a strong collaborative approach ensuring the implementation of effective resolutions.
Ultimately, this role is responsible for bridging the gap between business needs and technical requirements to drive continuous improvement through the relevant digital channels.
Responsibilities:
- Build, create and update websites across the organisation, working with various different platforms, applications and tools
- Manage content updates, page builds, and publishing workflows
- Support content teams with CMS updates and troubleshooting
- Oversee daily website operations and ensure consistent uptime
- Work with internal brands to manage and maintain content updates required across all websites
- Manage CMS updates, plugin maintenance, and platform upgrades
- Monitor site performance (speed, responsiveness, load times)
- Ensure mobile responsiveness and cross browser compatibility‑browser compatibility
- Investigate and resolve website bugs, errors, and broken functionality and triage incidents as appropriate
- Liaise with developers or vendors to implement fixes
- Conduct root cause analysis for recurring issues‑cause analysis for recurring issues
- Maintain error logs and track technical incidents
- Monitor security vulnerabilities and coordinate patches
- Manage SSL certificates, cookie compliance, and privacy notices
- Ensure GDPR and data handling compliance‑handling compliance
- Performing analysis and documentation of as-is capabilities to recommend appropriate applications/technology to improve
- Assist in testing, product and application functionality, troubleshooting solutions or assigning issues to relevant teams as required
- Co-ordinate on-going system / applications enhancements and change requests
- Act as a technical point of contact with other internal IT teams and external 3rd party vendors to; plan projects, implement CRs, investigate issues and provide effective resolutions
- Input into technical project planning and management, helping the project to meet deadlines, business and budget objectives
Requirements
- 3rd level qualification in a Technical degree (Computer Applications, Computer Science, Information Systems, Digital Technology etc. ), related field
- 2+ years experience within a similar role
- Experience with content management systems such as Drupal, WordPress, SharePoint
- Readable knowledge with HTML/ CSS
- Focused on and driven to provide the highest quality of outputs for client and customer service
- Creative and effective problem solving skills
- A positive can-do attitude & comfortable operating to multiple deadlines and projects at once
- Excellent communication skills and have the ability to communicate recommendations effectively to 3rd parties at all levels
- Motivated, enthusiastic and drive to make it happen
- A team player who has the ability to motivate others
- Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better
- A love for problem solving identifying, prioritizing, and implementing a solution
- A passion for technology and applications
We offer
- Hybrid working (flex Fridays)
- Free parking incl. EV charging – where applicable
- On-site gym free to use for employees
- Parenting room
- Work/life balance and collaborative work culture
- Career progression opportunities
About us
Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.
Commitment to Diversity & Inclusion
We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.
We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.
Join our Talent Pool
Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers
Tirlán is a Values Based Organisation
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