Customer Executive

Hybrid / Citywest

Tirlán

Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition.

We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.

Role Profile

The Customer Executive at Tirlan will report to the Senior Customer Manager and is responsible for supporting the Consumer Domestic sales and customer management teams, assisting in market analysis, and ensuring customer satisfaction. The role is designed to build foundational skills in sales, customer relationship management, and cross-functional collaboration. By effectively managing these responsibilities, a Customer Executive can contribute to the overall success of the sales team and develop a strong career path within Tirlan.  

Responsibilities

• Assist Customer managers in managing client relationships. Act as a point of contact for customer inquiries, ensuring timely and accurate responses. Participate in customer visits and meetings to understand their needs and build relationships.
• Assist in preparing sales reports and analysing sales data, whilst ensuring accurate and timely processing of customer orders. Support implementation of promotional activities and product launches and associated admin.
• Coordinate with internal teams /departments to ensure smooth account operations and maintain accurate records of customer interactions, orders, and account status. Assist in resolving customer issues related to orders, deliveries, and product inquiries. Prepare materials and agendas for customer meetings and internal reviews. Ensure follow-up actions from meetings and interactions are completed.
• Gather and analyse market data to identify trends and opportunities whilst monitor competitor activities and provide insights to the sales team. Collect and report customer feedback to inform product and service improvements.
• Collaborate with marketing, supply chain, and finance teams to align customer strategies and  assist in cross-functional projects that aim to improve customer satisfaction and sales efficiency.
• Monitor key performance indicators (KPIs) related to customer accounts and sales targets and provide regular updates to supervisors on progress towards goals and objectives
• Adhere to Tirlan’s ethical standards, policies, and regulatory requirements.
  Demonstrate honesty and integrity in all customer interactions and business activities.

Requirements

• Strong attention to detail, with excellent organisation and presentation skills.
• Self-motivated and excellent levels of energy and drive and passion

We offer

• Free parking incl. EV charging – where applicable
• On-site gym free to use for employees
• Bike to work scheme
• Work/life balance and collaborative work culture
• Career progression opportunities

About us

Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market.  Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.

Commitment to Diversity & Inclusion
We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.

We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

Join our Talent Pool

Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers

Tirlán is a Values Based Organisation