Customer Service Representative (Dutch Market)

Job Opportunity: Customer Service Representative (Dutch Market)

Company: Body & Fit

Location: Amsterdam

We are Body&Fit, on a mission to inspire the world to live a fitter and healthier life. We’ve been in the nutrition industry since 1995 and are now a proud market leader, bringing innovative sports nutrition and healthy living, expert advice, and world class service to the world. Alongside our active community, we help keep the world moving.

As a Direct to Consumer (D2C) business, we supply a full range of products and services across its extensive brand portfolio, which includes Optimum Nutrition, SlimFast, Amazing Grass, Nutramino, BSN, Isopure, think!

The Opportunity

Join our fun-loving global team of passionate people delivering exceptional customer experiences!

In this role, you will be handling customer queries from first contact to resolution for our Dutch market. Working as part of a vibrant team in a fast-paced environment, you will deliver exceptional customer service. Actively listening to understand the needs of each customer and advising them on the right products to achieve their healthy lifestyle goals! Taking ownership and responsibility of customer queries, you will ensure timely and accurate resolution of customers’ problems within agreed service levels.

Responsibilities:

• As one of our Customer Service Representatives, you’ll work across a wide range of platforms (telephone, e-mail, chat messaging and social media), responding to customer questions, concerns and complaints for the Body & Fit.
• Further to training, you’ll create and update customer queries accurately via our case management system Freshdesk.
• You’ll proactively work to resolve customer complaints, escalating appropriately when required to achieve a swift and positive outcome.
• You’ll build relationships with colleagues in addition to a range of stakeholders in our business whose expertise and support you’ll rely upon to make things happen.
• Utilising your product knowledge you’ll confidently furnish the customer with information and advice on our products.
•  You’ll spot opportunities to promote our amazing products that customers aren’t taking advantage of.
• You’ll play a key role in capturing customer insight, enabling the business to drive a continuous improvement culture
• You’ll maintain an up-to-date knowledge of trends and developments in the field of sport, diet, nutrition and healthy lifestyles.
• You’ll have the opportunity to take a proactive approach in contributing to the continuous improvement of our services and our commitment to ultimately increase our customers satisfaction.

About You

• A passion for delivering service excellence.
• Experience of working in a Customer Service or Contact Centre environment.
• An interest in fitness, nutrition and a healthy lifestyle!
• Fluency in Dutch and comfortable with speaking English (Additional languages would be an advantage).
• Highly motivated with a positive attitude and desire to succeed.
• An ability to overcome challenges, is resilient and calm under pressure
• Ability to work flexibly, and adaptable to variable tasks and priorities.
• Comfortable working independently, and as an effective team player.

What We Would Like To Offer You

• The opportunity to shape your career in our global organization.
• The chance to be part of an international, ambitious, and fun team.
• Staff discount on our GPN (Body&Fit) products!
• We combine the best of both worlds with, so that the balance between organizational and individual needs remains right with our Blended Working approach. Therefore, you can spend part of your week working from home and the other part at the office.
• Working from home supporting benefits such as an ergonomics program, a Work from Home allowance and flexibility during the day where possible.
• Access to OpenUp. A platform that offers professional mental health assistance.
• Holiday allowance of 8%.
• A discount on your Dutch health insurance with our selected insurance partner.
• Regardless of the mode of transport, you will receive a travel allowance from us. We cover travel expenses for commuting from anywhere in the Netherlands.
• Special healthy B&F snacks, tasty coffee, and tea at the office.
• Product tasting sessions in our state-of-the-art facilities in Amsterdam, so that you can be one of the first to sample tasty new products prior to launching.
• The opportunity to take part in both a bicycle and a fitness plan.
• We offer regular nutrition and health education courses to all employees.

Are we the right fit for you?

Our business is growing, and we need people like you to grow with us and become part of our inspiring, dynamic, fast-paced company.

Life is way too short to waste anyone’s time so there are a few things that we would like to be upfront about:

• Politics, intrigue, gossip. We’re just way too busy for all that nonsense!
• Slow moving, corporate environment. We move pretty quickly here so we don’t have room for passengers.
• Your voice matters. If we’re to grow together we want you to step up and tell us how to do it. We need your voice!

We're excited to support your growth and well-being as part of our dynamic team!

Please note: To be eligible for this position you need to have a valid working visa / permit to work in the Netherlands.