Head of Logistics & Customer Service, South Asia

Join us at GPN and inspire people everywhere to achieve their performance and healthy lifestyle goals!

At Glanbia Performance Nutrition (GPN), our mission is to inspire people everywhere to achieve their performance and healthy lifestyle goals! We are a global leader in the performance nutrition industry and have a portfolio of nine brands including Optimum Nutrition (ON), BSN and Isopure.

Our products are sold in over 130 countries and our brands are in the top three performance nutrition brands in more than 20 countries.

Glanbia Performance Nutrition (GPN) is headquartered in Dublin, ROI, with operating facilities in Illinois, California, South Carolina, the UK, the Netherlands, India, Asia and Australia. GPN employs more than 1,800 people globally and has revenues of approximately $1.5B.

We are a values led organisation focused on driving sustainable business performance.

Join us on our journey now!

Job Summary:

The Logistics & Customer Service Head South Asia will lead end-to-end supply chain execution for the South Asia business, with primary accountability for India as the core market. The role will own customer service, logistics, inventory management, Customer Order fulfilment, Warehouse and Transport management, 3PL service governance and EXIM COE for South Asia and META markets. The role will drive service excellence, inventory health, delivery performance, and Supply Chain efficiency, with the strongest focus on India while supporting the wider South Asia market.

Responsibilities:

• Lead end-to-end logistics and customer service operations for South Asia, with primary focus on India, ensuring smooth order-to-delivery execution across domestic and regional flows.
• Drive alignment between commercial requirements, supply availability, and execution capability to secure continuity of supply and service, particularly for the India business.
• Own Supply Point capability for the Network Warehouses, Transport and 3PL Partner to deliver Business Volume and Services as signed off in S&OP
• Oversee the customer service function and establish systems and processes to ensure orders are serviced to customer expectations and issues are resolved in a timely and effective manner.
• Manage warehousing, transportation, and distribution operations through 3PL and logistics partners while ensuring service, compliance, and cost optimization.
• Ensure warehouse operations, dispatch planning, stock handling, and transport coordination are executed efficiently and in line with company policies, statutory requirements, and safety standards.
• Drive inventory control through stock health reviews, expiry management, stock audits, reconciliations, and corrective actions to improve freshness and reduce waste.
• Support D2C fulfilment operations for India, including delivery performance, turnaround time, partner governance, and customer delivery experience.
• Build and drive KPI governance across key scorecard measures including inventory freshness, order-to-delivery lead time, OTIF, D2C delivery TAT for India, D2C on-time delivery for India, and consumer quality complaint metrics.
• Drive regular performance reviews, dashboards, analytics, and management reporting to improve visibility, accountability, and decision-making.
• Manage relationships with logistics service providers, warehouse partners, distributors, and key internal stakeholders to ensure service delivery and continuous improvement.
• Continuously evaluate productivity, efficiency, and cost-to-serve across logistics and customer service streams, and implement improvement initiatives to enhance service and control.
• Support contract evaluation, operational risk assessment, and commercial discussions with external partners and service providers.
• Lead, develop, and coach the South Asia operations team while fostering collaboration, ownership, and execution discipline, with strong day-to-day focus on India operations.

Education & Experience:

• Graduate with minimum 12 – 15 years of experience in supply chain, logistics, customer service, and distribution operations.
• Management qualification in Supply Chain / Operations / Business Management preferred.
• Preference for candidates from FMCG / FMCD / consumer products background.
• Experience in managing 3PL partners, distributors, warehouse operations, customer service and EXIM Operations
• Exposure to D2C fulfilment and service operations in India will be an advantage.

Required Skills:

• Strong end-to-end understanding of supply chain, logistics, warehousing, inventory, and customer service operations.
• Acute understanding of the linkage between supply chain and business through service providers, distributors, warehouses, and transport partners.
• Strong people management capability, including management of third-party / 3PL manpower and service providers.
• Ability to work effectively with stakeholders across commercial, finance, quality, planning, procurement, and regional teams.
• Strong interpersonal and communication skills, with the ability to manage well at all levels of the organization and with remote teams and partners.
• Strong analytical, problem-solving, and decision-making capability supported by KPI reviews, dashboards, and management reporting.
• High level of integrity, dependability, ownership, and results orientation.

Where and how you will work

The opportunity will be based in Gurgaon office with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

What we would like to offer you!

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

At Glanbia our culture will celebrate individuality, knowing that together we are more.