Customer Services Representative

Date: 1 Feb 2024

Location: Citywest, D, IE, D24

Company: Glanbia

Customer Service Representative


Glanbia Performance Nutrition

Join this dynamic team focused on delivering better nutrition for every step of life’s journey! 


The Opportunity 


We are looking for a Customer Service Representative to join our Team.  You must be able to operate effectively within this scale and pace of change/business growth.  Specifically, you will be a key contact for all Customer Supply Related Queries while capturing and expediting Customer Orders. 


This is a permanent position reporting to the Customer Service Manager.


  • Responsible for all internal and external customer orders (including Export) processed accurately on SAP
  • Ensure Customer and Pricing Data is accurate on SAP
  • Deal with customer and consumer complaints in a timely and effective manner
  • Active Participant in ensuring successful Month End, Quarter End and Year End Delivery
  • Generate and report key metrics & manage relevant department reports
  • Responsible for accuracy of Open Order Report
  • Monitor and resolve EDI queries, IDOCs and disputes
  • Working closely with Planning Team to ensure highest levels of order fulfilment
  • Work closely with warehouse to ensure all deliveries are completed on time
  • Manage, Monitor, and improve credits and on-going disputes
  • Responsible for key financial documents including credit/debit notes and participation in Credit Control Meetings
  • Build relationships with 3rd party logistic providers
  • Main point of contract for internal and external customers
  • Manage relationships with Commercial, Supply Chain and Financial teams
  • Participating in process improvements and demonstrating flexibility in performing tasks outside the designated work patterns
  • Super user for SAP, Business Objects and Excel
  • Help develop and implement a continuous improvement strategy, ensuring customer relationships and experiences are enhanced and reinforce best practices regarding customer interaction and service
  • Support Customer Service Team Lead in all areas of Customer Service


The Skills you will bring to the team

  • Third level qualification in Business Studies, Customer Services or Supply Chain.
  • Excellent commercial awareness with experience of working within a FMCG or related environment.
  • Proven track record of working in a Customer Service role.
  • Detailed Understanding of key Customer Service Metrics, Processes and Systems.
  • Excellent working knowledge of SAP
  • Knowledge of Export compliance and Export Documentation
  • Experience of working within manufacturing or a fast-paced environment ideal
  • Sales Order Processing and Microsoft Office.
  • Proven interpersonal skills.
  • High energy, high creativity but ability to work through the basics too.
  • Results orientated and creative problem solver.
  • Ability to work under own initiative.
  • Strong motivational skills.
  • Excellent communicator and influencing skills
  • Ability to work to stretching targets in a dynamic industry.
  • Attention to detail and a customer care focus.
  • Experience in FMCG environment


If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!

Where and how you will work  
The opportunity will be based in Citywest, Dublin
What we would like to offer you! 
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package. 

About Glanbia 
The Glanbia Group comprises three divisions:  Glanbia Performance NutritionGlanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. 


At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.


At Glanbia, our culture celebrates individuality, knowing that together we are more.