Front Office QA Manager

Front Office QA Manager- Kilkenny

Glanbia Management Services

Join this dynamic team focused on delivering better nutrition for every step of life’s journey.

 The Opportunity

The Front Office QA Manager is accountable for quality assurance strategy, governance, testing execution and continuous improvement across the Front Office technology portfolio. The role ensures the successful delivery of high-quality business capabilities across Customer 360, CRM, Digital Asset Management, Product Information Management, Syndication, Digital Shelf Analytics, eCommerce, Customer Portals and supporting integrations. Working closely with Product Managers, Architects, Business Analysts, Delivery Partners and Business Stakeholders, the QA Manager ensures solutions are fit for purpose, business processes are validated, data quality is maintained and releases are delivered with confidence.

Primary responsibilities for this role will include:

• Own and maintain the Front Office quality strategy, standards, governance model and multi-year test automation roadmap.
• Translate the Front Office roadmap and delivery backlog into an integrated quality plan, identifying cross-project dependencies, shared test needs, sequencing constraints and cumulative release risk.
• Define proportionate test approaches and quality gates for initiatives across Customer 360/CDP, CRM, DAM, PXM and syndication, Digital Shelf Analytics, eCommerce and Shopify, customer portals, customer onboarding and setup, Content Engine, analytics and integrations.
• Lead test planning and execution across system, integration, API, end-to-end, regression, exploratory, data migration, reporting and non-functional testing.
• Validate complete business processes and customer journeys across platforms, channels and regions, not only individual system features.
• Establish data quality assurance for customer, product, content and digital asset data, including migration, transformation, reconciliation, lineage and downstream consumption.
• Establish and govern UAT, including entry and exit criteria, business participation, evidence, defect triage and formal acceptance.
• Coordinate test environments, test data and access requirements across product teams, architecture, security, service management and external partners.
• Govern quality deliverables from systems integrators, software vendors and managed service partners, ensuring consistent standards and transparent reporting.
• Own portfolio-level defect, risk and quality reporting, providing clear dashboards, trends, release readiness recommendations and escalations to delivery and business leadership.
• Ensure performance, security, accessibility, resilience, privacy and operational support requirements are included in the test strategy and evidenced before release.
• Drive continuous improvement through reusable test assets, automation, risk-based testing, lessons learned and adoption of appropriate AI-assisted testing practices.
• Support transition into service by confirming operational acceptance, support documentation, monitoring, known-error handling and post-release validation.

The skills and experience you will bring to the team

• Excellent problem-solving and analytical skills, with the ability to resolve complex technical issues
• Strong communication and collaboration skills, with the ability to influence senior business and technology stakeholders
• At least 3 years of experience in QA leadership, quality engineering, or test management roles supporting enterprise-scale technology delivery. ( QA Engineer, Software Tester, or Test Analyst)
• Experience with functional test execution (System, Integration, E2E, Regression, Exploratory)
• Proficiency with building and scaling automation testing tools (e.g., Tricentis, Worksoft, Selenium, Cypress, Postman, or low-code/no-code tools such as AutonomIQ)
• Experience defining and leading enterprise QA strategies across multiple products or technology domains
• Experience establishing test governance, KPIs, and quality reporting frameworks
• Experience managing QA teams and third-party delivery partners
• ISTQB Foundation certification (preferred)
• Familiarity with tools such as Jira, Confluence, and Test Management software (X-ray preferred)
• Experience in testing CPG/FMCG consumer and customer digital platforms

Where and how you will work  

The opportunity is based in our Leggettsrath Kilkenny office with hybrid working arrangements available, which allows you a greater choice in how you work and live, giving you a better work-life balance.  

About Glanbia  

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.