Customer Care Representative

Date: 24 May 2024

Location: Kilkenny, KK, IE, R95 DXR1

Company: Glanbia



Customer Services Representative

(12 month contract)

Kilkenny or Virginia based



About Tirlán

Tirlán, formerly known as Glanbia Ireland, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

A talented team of over 2,100 people manage Tirlán’s network of 11 production facilities and 52 agri retail outlets serving its communities with annual revenues of over €3 billion expected in 2022. Tirlán’s state-of-the-art headquarters in Kilkenny city and innovation centre in Ballyragget promote innovation, creativity and collaboration. Tirlán is committed to sustainability throughout the organisation through its comprehensive Living Proof programme, and the Science-Based Targets initiative (SBTi) contained within it. For more information visit


Role Profile

This role will report to the Customer Service Supervisor and will involve working closely with the Commercial, Logistics, Quality and Planning Teams. The position will play a key contributing role in ensuring that excellent customer relationships are built and maintained.


Key Responsibilities

  • Contract entry and execution from commercial agreement to delivery.
  • Manage contract status and provide contract reports.
  • Monitor and track customer orders.
  • Act as the main interface with customers regarding orders and proactively handle customer queries.
  • Liaise with the Planning Department regarding product availability.
  • Liaise with the Logistics Department regarding product dispatches.
  • Manage complaints and customer service requests.
  • Monitor and resolve credit issues.
  • Manage the relevant documentation processes, furnishing customers with all relevant documentation in a timely and efficient manner - COA, Invoice, POD.
  • Coordinate special requirements - e.g. labelling etc.
  • Track all deliveries and confirm delivery dates.


Key Requirements

  • Relevant third level qualification
  • Fluency in a second language would be an advantage.
  • Experience in the use of SAP would be an advantage.
  • Proficient in Microsoft Word and Excel.
  • Ability to work on own initiative.
  • Good communicator, decision maker, team player.


If you are interested in this position, please apply with an up-to-date resume.


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Commitment to Diversity & Inclusion
Tirlán embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams where different perspectives drive innovation and growth. We strive to create an inclusive workplace where people can bring their true self to work and achieve their full potential.

At Tirlán, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

At Tirlán our culture will celebrate individuality, knowing that together we are more.

Tirlán owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, and GAIN Animal Nutrition. 


About us:

The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries.  Its award-winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore.

The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN. Tirlán has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China.

Tirlán is a Values Based Organisation -