IT Business Partner

Date: 18 Feb 2024

Location: Kilkenny, KK, IE, R95 DXR1

Company: Glanbia







IT Business Partner

Hybrid working


About Tirlán

Tirlán, formerly known as Glanbia Ireland, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

A talented team of over 2,100 people manage Tirlán’s network of 11 production facilities and 52 agri retail outlets serving its communities with annual revenues of over €3 billion expected in 2022. Tirlán’s state-of-the-art headquarters in Kilkenny city and innovation centre in Ballyragget promote innovation, creativity and collaboration. Tirlán is committed to sustainability throughout the organisation through its comprehensive Living Proof programme, and the Science-Based Targets initiative (SBTi) contained within it. For more information visit


Role Profile

An excting oppertunity for an IT Business Partner (ITBP) has arisen for the Tirlán Consumer and Ingredient Commercial categories, based in our Head Office, Kilkenny.  The ITBP serves as the business relationship link between the IT function and the senior stakeholders in the Categories/Functions covering key areas such as service management, relationship management, risk management, opportunity management and engagement with subject matter experts on strategic development and solution discovery. The IT business partner should have a full understanding of the Category/Function Strategic KPIs and how digital is enabling and can further enhance the metric results. Working with the Categories and Functions to ensure the benefits have been extracted from business investments. The ITBP proactively serves as a trusted advisor, and is the primary IT point of contact to ELT and Senior stakeholders. The role will also be the IT Service owner for the MyMilkMan (MMM) platform which is Tirlan’s Direct to Consumer platform for Doorstep deliveries of Consumer Dairy brands.


Key Responsibilities

  • Key enabler of the Tirlán IT Strategy, the IT Business Partner will be responsible for implementing key elements within the relevant Category and function
  • Conduct regular service reviews with both the ELT and SLG for the relevant Category and Function
  • Work with the business to understand needs / challenges and proactively identifies opportunities for digital to add value
  • Liaise with the various IT teams to ensure the Category/Function is receiving the appropriate service to meet their needs
  • Conduct regular reviews with Tirlán IT vendors to address service level management, risk and opportunity management, budget considerations, contract renewals, vendor roadmap plans etc.
  • Work with IT subject matter experts on both Strategy and solution development to ensure each Category/Function has a Digital Strategy and implementation plan. Chair engagements with senior Stakeholders to progress the Strategic agenda.
  • Work with Category/Function stakeholders and the IT community to transform business requirements into project proposals working through the various pre-project activities – Solution evaluation, Business Case compilation, Capital submissions etc.
  • For Tirlán specific solutions, with assistance from IT subject matter experts perform market scans and evaluations bringing projects to proposal stage, and if approved ensuring the projects progress through change management to completion
  • Working with the various functions within the IT community to address risk management and liaise with both internal and external audit teams on the ownership, execution and follow up actions relating to audits
  • Conscious of the financial performance of the IT function, challenging prioritisation of projects on a cost benefit basis and ensuring value for the service delivered by the wider IT team
  • Conduct maturity and capability assessments to ensure the required skillsets are in the business to exploit existing and emerging digital capabilities
  • Responsible for coordinating on-going benefits realization assessments versus business case post IT project go-live
  • Establish a complete, accurate and prioritised pipeline of all IT demand across relevant categories and functions via efficient demand management; control and reporting mechanism
  • Drive IT communications across Tirlán to provide visibility and transparency for the business
  • Oversight of the IT budget for the respective category/function
  • IT Service Owner for the MMM platform


Key Requirements

  • 5+ years’ experience working in a leading IT environment
  • 5+ years’ experience in a senior relationship management role
  • Experience working with Customer Engagement platforms
  • Previous experience working with strategic partners
  • Knowledge and experience in working with ITIL concepts and processes
  • Strong interpersonal and communication skills
  • Creativity and Innovation skills
  • Strategic and Organisational Agility


If you are interested in this position, please apply with an up-to-date resume.


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Commitment to Diversity & Inclusion
Tirlán embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams where different perspectives drive innovation and growth. We strive to create an inclusive workplace where people can bring their true self to work and achieve their full potential.

At Tirlán, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

At Tirlán our culture will celebrate individuality, knowing that together we are more.

Tirlán owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition. 


About us:

The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries.  Its award-winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore.

The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN. Tirlán has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China.

Tirlán is a Values Based Organisation -