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The On-Site IT Support Engineer is responsible for providing hands-on technical support for on-site office IT infrastructure and technology.
This role involves acting as remote hands to resolve local infrastructure-related issues, handling the installation and decommissioning of both office hardware and end-user technology hardware, and ensuring the smooth operation of IT systems and equipment in office environments.
They will also manage IT onboarding and offboarding processes, including the distribution and collection of end-user devices, and provide technical support for corporate events and local site-specific technology.
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Key Accountabilities
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- Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers and peripherals.
- Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment.
- Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices.
- Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialised systems.
- Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards.
- Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention. Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements.
- Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes.
- Ensure adherence to IT security and compliance policies during all on-site activities.
- Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required.
- Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.
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Business Stakeholders
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- Business Process Owners
- Business Users/End Users
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IT Stakeholders
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- On-Site IT Support Manager
- On-Site IT Support Lead(s)
- Core Infrastructure Platform
- Workplace Services Platform
- Network Services Platform
- Technology Value Stream Product Owner(s)
- Technology Value Stream Business Analyst(s)
- Service Desk
- Information Security Function
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Other
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Third-party providers (e.g., partner services, managed services)
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Qualifications and Experience
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Education & Professional Qualifications
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- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Relevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable.
- ITIL Foundation certification is a plus.
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Prior Experience & Technical Knowledge
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- 5+ years of experience in IT Support, with a focus on on-site support for office environments, and end-user technology.
- Hands-on experience with the installation, configuration, and decommissioning of IT hardware, including infrastructure and end-user devices.
- Proven experience in supporting IT infrastructure for corporate events, including video conferencing (VC) systems and telephony equipment.
- Strong understanding of IT infrastructure, including networking, telephony, and AV systems.
- Familiarity with datacentre operations, including cabling, racking, and hardware troubleshooting.
- Experience managing IT onboarding and offboarding processes, including device distribution and collection.
- Excellent problem-solving and troubleshooting skills, with the ability to resolve technical issues efficiently.
- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Experience working in a fast-paced, dynamic environment with shifting priorities.
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Key Technical & Leadership Capabilities
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TECHNICAL CAPABILITIES & SKILLS
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On Site IT Support
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Provides hands-on support for resolving on-site issues, including hardware troubleshooting and replacements.
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Hardware Installation and Decommissioning
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Installs, configures, and decommissions infrastructure and end-user technology hardware.
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Office IT Support
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Supports and maintains office IT infrastructure, including network devices, telephony systems, and end-user equipment.
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Corporate Event IT Support
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Ensures seamless IT and AV functionality for corporate events, including video conferencing and telephony systems.
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Local Site Technology Support
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Provides support for local site-specific technologies, such as digital signage and lab equipment.
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IT Onboarding and Offboarding
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Manages the distribution, setup, and collection of end-user devices during onboarding and offboarding processes.
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Collaboration with Remote Teams
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Works closely with remote IT teams to execute tasks and resolve issues requiring on-site presence.
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Governance and Compliance
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Ensures adherence to IT governance and compliance policies during all on-site activities and supports site-related audit information gathering activities.
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Documentation and Knowledge Sharing
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Maintains detailed records of activities, including hardware installations, decommissions, and issue resolutions.
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Customer Service
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Provides excellent technical support and customer service to end-users and stakeholders.
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LEADERSHIP CAPABILITIES
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Drive Strategic Impact
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Translates organizational strategy into team strategy using data-driven insights to make effective decisions and take calculated risks, while building strong customer/consumer relationships.
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Act with Agility
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Introduces change initiatives to address changing business needs by working effectively through uncertainty and with unstructured teams and environments.
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Empower Others
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Develops a future pipeline of talent by proactively assessing capabilities and creating development goals that leverage effective coaching, delegation, and autonomy.
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Lead Inclusively
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Creates a psychologically safe environment that removes divides, drives collaboration, and fosters a culture of respect and curiosity.
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Innovate with Courage
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Encourages team to build new capabilities, explore new ideas and emerging technologies, and engage in a constructive approach to lessons learned.
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Communicate with Purpose & Vision
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Delivers inspirational communications that mark progress toward archiving organizational vision, cultivate a sense of shared purpose, and build buy-in with key stakeholders.
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If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!
Where and How You Will Work
The opportunity will be based in Waterside, Citywest with onsite working.
What We Would Like to Offer You
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, health, competitive salary.
About Glanbia
Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5,800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates. We will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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