Report To:                        Cheese Customer Service & Continuous Improvement Manager

Department:                     Commercial - Cheese

Location:                           Twin Falls

Exempt Status:                 Salaried, Non-Exempt

At Glanbia Nutritionals Inc., our portfolio centers around dairy and non-dairy nutritional ingredients. We co-innovate and deliver ingredient solutions and precision premixes for use in the mainstream food and beverage, infant and clinical, and functional nutrition markets. We are the number one provider of whey-based nutritional ingredients globally and the number one producer of American-style cheddar cheese. Our protein systems have transformed the bar and beverage categories — bringing increased levels of protein, cleaner labels and greater product functionality to market. We have a direct presence in 21 countries, with manufacturing facilities in the US, Germany and China, and international sales and technical offices around the world.

Supports and works effectively with Customer Service, Marketing, Finance, Sales, Quality Assurance, and departments in efforts to drive improved service to our customers.  Complete all inquiries from the internal and external customers.  Must work independently, relying on oral and/or written instruction.  Complete all required reports in a timely manner. 

Customer Care:

• Responsible for the maintenance of customer data in SAP to include: customer master, the customer information record, customer listings/exclusions, outputs, batch search strategy.
• Send CME Market Reports – Daily
• Enter complaints in CRM
• Create custom SAP, Business Warehouse and Business Objects reports as required by Sales and Customers.
• Provide service for non-order entry customer requests including, but not limited to, product documentation, specifications, certificates, questionnaires, and master data requirements.
• Enter sample requests into CRM.
• Reason Code tracking for Returns.
• Enter applicable credits/debits into SAP.
• Enter customer requests for technical documents into CRM tasks. –Request tracker
• Quickly adapt to business needs and requirements as they change.
• Add documents to HUB SharePoint
• Attend team meetings and trainings as required.
• Accurate completion and reporting of work and results. Regular attendance is an essential function of this position.
• Monitor and distribute daily revenue checks and releasing of blocked invoices.

Office Administration:

• Create PowerPoint presentations for executive team
• Perform other duties as assigned.

• Ability to effectively present information to co-workers and management
• Proficient personal computer skills.
• Possess the ability to work with mathematical concepts.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts to improve processes to achieve department/company goals.
• Provide leadership to others through example and sharing of knowledge/skills.

• Assist department with meeting objective of 100% of orders confirmed within 24 hours.
• Completion of key tasks and projects by the assigned deadline.
• Service metrics including master data accuracy, timely report and task completion.

Physical Demands

• Regularly involves talking, listening, and sitting.
• Occasionally involves standing, walking, tasting or smelling, reaching with hands and arms, and using hands to finger, handle, or feel.

Physical Requirements

• Regularly involves going up and down stairs.
• Frequently involves reaching with hands and arms, standing and walking.
• Occasionally involves standing, walking, tasting or smelling.
• Occasionally involves crouching, stooping, kneeling and/or climbing or balancing. Must be able to lift and carry items weighing up to 20 pounds.
• Manual dexterity sufficient to reach/handle items, and work with the fingers.
• Involves light physical activity performing non-strenuous daily activities of a primarily administrative nature.
• Should be able to identify and distinguish colors, see clearly at 20 inches or closer and 20 feet or more, observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, judge distances and spatial relationship, and adjust the eye to bring an object into sharp focus.

• Works in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• May be exposed to moderate noise levels (i.e. office equipment, light traffic).

• None

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

At Glanbia our culture will celebrate individuality, knowing that together we are more.