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Shared Services Clerk

Date: 17-Nov-2022

Location: Dungarvan, Co Waterford, WD, IE, X35 F207

Company: Glanbia

Glanbia Business Services (GBS)

Shared Services Clerk


Glanbia - Our Business

Glanbia is a global nutrition company and the global leader in the performance nutrition industry with a portfolio of performance and lifestyle nutrition brands. As a nutritional solutions provider in the B2B arena, we commercialise specialty nutritional, functional ingredients and precision premixes to meet our customer needs. Glanbia’s growth has been achieved both organically and via targeted M&A to scale positions and build into adjacencies in attractive segments aligned with our purpose.

  • B2C: each of our own brands has its own consumer appeal. We are the #1 global sports nutrition brand with a growing presence in lifestyle nutrition.
  • B2B: our portfolio of both nutritional ingredients and cheese products gives us strong market reach and customer relevance. We work closely with our customers to develop products that exceed their expectations.
  • D2C: our digital platforms enhance engagement with our consumers at multiple touch points throughout their purchasing decision journey. We will continue to connect with consumers through creative excellence and new digital layers of services. 

Employing over 6,000 people across 32 countries, our products are sold or distributed in over 100 countries with total Group revenue of €4.2bn. We have three segments: Glanbia Performance Nutrition, Glanbia Nutritional’s and Joint Ventures & Associates. Our shares are listed on the Irish and London Stock Exchanges (symbol: GLB).


The role

At Glanbia Business Services (GBS), the Global IT and Finance Shared Services division of Glanbia, we currently have an opportunity for an experienced Shared Services Clerk to join our team.



The base location of the roles will be in our office in Dungarvan, Waterford, with  hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.


Key elements of the role:

  • This role is a part of the AP team in the SSC, and will require the flexibility to support the various teams within this function.
  • Creating and Amending Vendor and Customer records
  • Purchasing Administration activity, including PO conversion and changes, creating & maintaining materials and contract changes
  • Supplier onboarding to Ariba electronic invoicing
  • Management of supplier master data profiles between SAP ERP and Ariba systems
  • Management of purchasing requirement groups within Ariba buying system
  • Monitoring of failed PO notifications with the supplier & amend master data accordingly
  • Compliance with Key Control processes
  • Outbound supplier validation for bank details changes
  • Preparing invoices for scanning
  • Perform Archiving duties
  • Resolve AP, AR and Master Data queries via e-mail and telephone
  • Establish and maintain a positive relationship with other departments  and colleagues
  • Communicate and follow up effectively with stakeholders on issues & resolution
  • Adheres to all department and company policies and procedures; and meets defined goals and activity metrics
  • Perform ad-hoc analysis, projects and any other assigned tasks and duties as directed, to support the Shared Services Centre.


Experience/ Qualifications

  • Accounts Payable, Master Data, Administration experience.
  • Associates or other two year degree preferred.
  • Accounts Payable and Master Data experience, preferably in a Shared Services environment.
  • Strong verbal and written communication skills with the ability to communicate in fluent English, in a clear manner to colleagues and customers.
  • SAP experience an advantage
  • High attention to detail and ability to handle large data with an excellent degree of accuracy.
  • Strong organizational and communication skills required
  • Proficient with Microsoft Office Suite, especially Word and Excel
  • Proficient personal computer skills, including electronic mail, record keeping, routing database activity, work processing, spreadsheet
  • Ability to build & maintain relationships



  • Customer Focus - Has a service mind-set – goes the extra mile to show support and service for colleagues, internal and external customers. Looks for opportunities not only to resolve issues but helping to avoid them recurring again. Handles complex issues and potential complaints diligently and professionally.
  • Personal development - Shows insight and interest in self-development, pro-actively seeking learning opportunities and feedback from others in order to develop and improve.  Willingly shares knowledge, skills and guidance with others.
  • Collaboration - Understands the value and importance of collaboration, building internal network of relationships with peers, supervisors, and mentors. Develops rapport with others by demonstrating an understanding of their concerns, needs and issues. A team player, who has the ability to make it fun while getting the job done.
  • Results oriented - Works at a fast pace and in an efficient manner to deliver what is expected on time to a high standard. Actively seeks solutions to problems to ensure delivery of goals. Ability to work on own initiative and multitask.
  • Business insight - Broadly understands Glanbia's strategic direction, priorities and the drivers behind them ('the why'). Understands how own role contributes to the success of the team and the achievement of Glanbia's priorities.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.