Customer Manager - Discounters

Customer Manager

Citywest/Dublin location, Hybrid working

Tirlán

Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and Agri brands.

Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition.

A talented team across Ireland, the US, MEA and China, delivers annual revenues of over €3 billion. Our purpose is to nourish the world, while safeguarding our environment for future generations.

Role Profile

We have an exciting opportunity for a Customer Manager to join our team!   This role reports into the Senior Customer Manager and sits within the Retail & Wholesale group as part of the Consumer category. The successful candidate will manage key accounts within the consumer category, developing  growth customer plans and enhancing customer satisfaction. You will manage the contracting and execution of budgeted sales volumes & margin achievement, development of new opportunities for value adding and commercialisation of Tirlán’s growth volumes across a portfolio of accounts.   The role will be key in assisting Tirlán to expand its consumer portfolio.

If you are ambitious, enthusiastic and enjoy working in a fast-paced environment then talk to us today!  This is an excellent opportunity for someone to join the team!  

Responsibilities

• Develop and execute strategic customer account plans to drive sales within the Chilled & Dairy categories across branded and/or own label products.
• Negotiate and influence commercial processes to agree contracts, JBPs, promotional plans, NPD and share of space across your customer base.
• Be a champion for the customer, developing cross functional plans and enabling a culture of customer focus across the business.
• Hold overall responsibility for all agreed customer projects to ensure that they continually exceed customer & internal expectations.
• Continuously analyse performance and stay ahead of FMCG trends to deliver clear insights and implement necessary actions for change within your set of accounts.
• Key performance metrics will be NPD listings, distribution optimisation, promotions, product mix, volume, revenue and margin.
• Ensure communication throughout the business is prompt to ensure all departments are aware of any own label projects that has a wider impact on the business.
• Ensure administration tasks are fulfilled (pricing, promotions etc.) and financial spends are carefully managed & are within budget.

Requirements

• Experience working with either branded or own label products. Exposure to working with both would be a bonus.
• Excellent track record of success, growing accounts and relationships.
• Strong attention to detail, with excellent negotiation, organisation and presentation skills.
• Track record of managing their own P&L, JBP and promotional activities.
• Excellent understanding of the domestic retail industry
• Self-motivated and excellent levels of energy and drive and passion
• A capacity to act quickly and keep decision making simple, not afraid to make decisions and have a natural curiosity to change.
• Hybrid working with ability to commute to the Citywest office at least twice per week.

About us

Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market.  Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.

Commitment to Diversity & Inclusion
We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.

We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

Join our Talent Pool

Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers

Tirlán is a Values Based Organisation